Manager of Specialty Services in Kalamazoo, Michigan at Integrated Services of Kalamazoo

Do you have a passion for improving systems, supporting staff, and driving quality care across complex service areas? Would you like to lead programs that impact individuals throughout the behavioral health continuum while collaborating with internal teams, provider networks, and state partners? If so, we have an exciting opportunity for you to join Integrated Services of Kalamazoo as our Manager of Specialty Services and make a difference in our community and the lives of the individuals we serve.

What You Will Be Doing
As our Manager of Specialty Services, you’ll provide leadership, clinical oversight, and operational direction for several teams including care coordination, specialized residential services, discharge planning, Zero Suicide, and more. You’ll lead your teams in partnering with internal departments, community providers, Medicaid Health Plans, PIHPs, MDHHS, hospitals, and specialized residential providers to ensure high-quality, person-centered services. You’ll serve as ISK’s subject matter expert on Home and Community Based Services (HCBS) regulations, interpreting state and federal requirements, and ensuring organizational compliance. You’ll also manage quality improvement activities, utilization management, regulatory compliance, and documentation requirements related to organizational/regional expectations, state and federal guidelines, and accreditation standards.

Why This Job Is Awesome

• You’ll influence system wide behavioral health services that improve outcomes for individuals served across the community
• You’ll lead meaningful clinical and operational initiatives that impact individuals across multiple levels of care
• You’ll lead and develop talented staff, helping them grow professionally while building high performance teams
• You’ll collaborate with ISK leadership, clinical teams, providers, and state partners to shape service delivery
• You’ll have generous PTO, holidays, benefits, and the best retirement plans

What We Require
You must possess a Master's degree in social work or counseling and have a minimum of five years’ experience working with Adults with a Mental Illness, Youth with a Serious Emotional Disturbance, and/or Individuals with an Intellectual and/or Developmental Disability. You must have a minimum of two years’ experience supervising clinical staff and providing general administrative oversight in a behavioral health setting. A valid Michigan Driver’s License and Licensed Master's Social Worker (LMSW) or Licensed Professional Counselor (LPC) is required.

You will have a strong understanding of the needs of persons with mental illness, substance use disorders, and co-morbid primary care conditions. You will understand how to implement a strong recovery philosophy and be able to collaborate and develop teams. Must possess excellent communication, interpersonal, and human relation skills as well as advanced computer skills including word processing, spreadsheets, database management, and experience working with electronic medical records. Lived experiences with behavioral health issues are desired.

Who We Are
Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Why Work For ISK
Because we make a difference in the lives of the individuals, we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development.

We offer a competitive compensation and benefits package with some of the best retirement plans in southwest Michigan. You will also enjoy 12 paid holidays, 23 days of PTO and the opportunity to earn additional PTO hours for participating in our wellness program!

Come Join Us!
Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are encouraged to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusión.

We look forward to meeting you!

Physical Requirements / Working Conditions:
Physical Efforts– Job demands include prolonged sitting and standing as appropriate. May occasionally require light lifting up to 25 pounds, stooping, kneeling, crouching, or bending as appropriate. Requires coordination of hands and/or eye/hand/foot.

Working Conditions– Office environment with noise from computers, copy machine, and telephones. Use of computer for periods in excess of 30 minutes at a time. Possible eyestrain from extended periods of viewing computer screen. May be exposed to bloodborne pathogens, infectious diseases, and parasites. Travel throughout the Kalamazoo area is required.