Customer Service Representative in Buenos Aires, Buenos Aires at Tires Easy

About Tires-Easy

We’re on a mission to change the tire industry — how it’s delivered and how it’s experienced. A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!

A bit more about this role:

As a Seasonal Customer Service Representative, you will be the first point of contact for Tires Easy customers by answering questions, solving issues, and providing guidance on products and orders. You'll support customers in both English and Spanish via phone and email, and ensure every interaction is friendly, professional, and solution-oriented.

We are not a BPO - we are a small, scrappy, and fast-growing company where we change things quickly and constantly improve our workflows and tools. This role is ideal for a high-level professional who thrives in a fast-paced environment and enjoys the "start-up" energy of a small team where you can help build and refine processes.

Key Responsibilities

Multi-Channel Support

• Serve as the primary voice of the company, managing a high volume of inbound calls. This is a phone-heavy role requiring up to 8 hours of active phone time per day, conducted in both English and Spanish depending on the customer's needs.
• Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation.
• Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties.
• Drive timely resolution for all assigned cases within our ticketing system.

Accountability & KPI Performance

• Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience.
• Maintain a high level of reliability and dependability in a fully remote environment.

Adaptability & Process Innovation

• Adapt quickly to new processes, tools, and shifting priorities as our small team scales.
• Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort.
• Demonstrate a "creative learner" mindset by staying current on rapid product updates and company guidelines

Adaptability in a Growing Business

• Take on new tasks and responsibilities as the company scales and customer needs evolve.

Attributes to success:

• Accountability & Integrity: You are a self-starting professional who thrives on responsibility, and can work independently.
• Customer Obsession: You are a kind, empathetic brand representative who can relate to customers and stay calm under pressure.
• Competitive & Goal-Oriented: You have a drive to succeed independently and enjoy hitting targets within a fast-moving team.
• Creative Learning: You like to learn and explore alternative solutions to complex problems.
• Clear Communication: You can simplify complex details and tailor your tone for both written and verbal interactions

Eligibility Requirements:

Must be based in Argentina. Minimum of 2 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls. English & Spanish proficiency - strong spoken and written communication skills are required. High School Diploma or equivalent.

• High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source
• Must provide own equipment: functional laptop and high-quality headset required; external monitor, keyboard, and mouse are highly recommended for optimal workflow and ergonomics
• Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office
• Experience in the tire or automotive industry is a plus (but not required - training provided)
• Positive, proactive, and collaborative team player who values kindness and inclusivity
• Available during business hours, will be scheduled for 5 days per week from Monday-Friday between the hours of 5am-5pm Pacific Standard Time

Though this role is a temporary 6 month seasonal contract role, we do offer some perks!

• Compensation: $1100 - $1300 per month.
• Flexible Work Environment: Fully remote with a set schedule aligned to U.S. business hours.

Please submit resume in English.