Event Center Coordinator in Crandon, Wisconsin at Sokaogon Gaming Enterprise

The Event Coordinator is responsible for the planning, coordination, and on-site execution of events held at Mole Lake Casino Lodge & Event Center. This role works cross-functionally with all departments and the Event Center team to deliver seamless, professional event execution aligned with casino policies and service standards.

The Event Coordinator plays a critical role in delivering exceptional guest experiences by ensuring clear communication, accurate documentation, operational readiness, and seamless event execution from initial setup through post-event breakdown. This position supports revenue generation, guest satisfaction, and repeat business by maintaining high standards of service, organization, and teamwork.

• Coordinate daily event operations, including pre-event planning, on-site execution, and post-event breakdown
• Work collaboratively with Food & Beverage, Maintenance, Housekeeping, Security, and other departments to ensure events are properly staffed, set up, and supported.
• Assist with room setups, equipment placement, décor, and event transitions to ensure timelines and guest expectations are met.
• Serve as a point of contact for guests and internal teams during events.
• Ensure all guest communications, event details, and service expectations are clearly understood and executed.
• Address and resolve guest or team member concerns promptly and professionally.
• Assist with event documentation, including contracts, invoices, billing, and post-event reconciliation.
• Maintain accurate records related to event budgets, purchasing, and invoicing.
• Support inventory tracking for event-related supplies and equipment.
• Lead by example by promoting a professional, positive, and guest-focused work environment.
• Support Event Center Staff/Team with daily operations and event execution.
• Encourage teamwork, accountability, and adherence to casino service standards.
• Assist with event-related maintenance coordination, cleanliness, and room readiness.
• Ensure event spaces meet safety, cleanliness, and presentation standards before, during, and after events.
• Perform additional duties, as assigned to support Event Center operations.

UNIFORM:

• Event Days: Business Attire
• Dress Shirt
• No Jeans
• Dress Shoes
• No Pockets or pockets sewn shut when Bartending or performing sales functions
• Always maintain professional appearance and proper personal hygiene.
• Non-Event Days: Business Casual
• SGC Gaming License/ID must be worn and visible at all times while on duty.

QUALIFICATIONS/REQUIREMENTS:

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Must be able to obtain a bartender’s license within 30 days of hire.
• Physically able to perform all aspects of the position; must be able to lift up to 50 lbs.
• Possess professional organizational, written, and communication skills.
• Working knowledge of Microsoft Office applications, including Word and Excel.
• Previous experience in event coordination, hospitality, and guest services preferred.
• Demonstrated ability to work effectively in a fast-paced, team-oriented environment.
• Ability to work a flexible schedule - nights, weekends, and holidays.

UPON HIRE:

• Two forms of ID are required, one of which must be a valid photo ID.
• Successfully pass a background investigation and obtain a valid SGC gaming license.
• Pass required drug and alcohol screening in accordance with SGEC Drug & Alcohol Policy.
• Pass a Title 31 compliance test within 30 days of hire.
• Successfully complete a 60-day probationary period.
• Native American preference is granted according to P.L. 93-638.

This position is subject to the following conditions: obtain and maintain a valid Sokaogon Chippewa Gaming Commission license and pass pre-employment and random drug screenings. The job description is not intended to be an exhaustive list of all duties or qualifications.