Customer Care Coordinator in Mentor, Ohio at Generator One LLC

Full Job Description

The Customer Care Coordinator is responsible for providing exceptional customer service and administrative support to the service department. This role serves as the first point of contact for service customers, handling incoming inquiries, scheduling service appointments, and maintaining accurate customer records within the company CRM system.

This position plays a key role in ensuring smooth daily operations of the service department by coordinating technicians, managing service communications, and supporting customer retention through maintenance agreements and follow-up engagement.

Job Duties

• Answer incoming customer calls and route them to appropriate departments
• Respond to customer inquiries in a timely and professional manner
• Provide updates regarding service appointments, repairs, and scheduling
• Conduct follow-up calls to ensure customer satisfaction and service completion
• Schedule generator service appointments efficiently and accurately
• Assist with technician routing and service capacity planning
• Coordinate repair scheduling for incoming parts and service needs
• Enter, update, and maintain accurate customer information in CRM systems daily
• Maintain organized and current customer profiles and service records
• Update Mobile Link system with newly installed customers
• Track service history, warranties, and maintenance agreements

Employee Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Company-paid Life insurance
• (9) Company paid holidays
• Paid time off
• 401(K) w/ company match

Schedule

Monday-Friday, 7:30 AM – 4:00 PM

Pay

The starting rate is $17.00 - 22.00, based on experience

About the company

Generator One is a first-rate Generac Industry dealer. Our team has been recognized across Northeastern Ohio for providing the highest quality of service for 15 years. We specialize in installation, servicing, training, and customer satisfaction for all of our residential and commercial clients. We pride ourselves on our commitment to investing in our workplace and employees by offering competitive benefits, on-the-job training, and an attractive work environment. Our vision to expand our successes begins with our dedicated team.

Work Experience & Qualifications

• Strong customer service and phone communication skills
• Professional, courteous, and solution-oriented demeanor
• Ability to handle high call volume and multiple priorities
• High attention to detail and strong organizational skills
• Comfortable working with multiple software platforms and systems
• Team-oriented and willing to assist across departments
• Ability to adapt quickly to changing priorities
• Strong task management and follow-through skills
• Dependable, punctual, and self-motivated
• Ability to pass a background check