Front Desk & Sales Support Receptionist in Tavares, Florida at Sunday Cool

Sunday Cool, LLC is a dynamic and rapidly growing company recognized as one of Inc. 5000's fastest-growing private firms. We specialize in custom design and apparel printing for camps and churches nationwide, delivering a remarkable buying experience with our signature soft tees and water-based screen-printing techniques.

Help Us Serve Others

At Sunday Cool, we're more than a team — we're family, bound together by a shared mission to make a positive impact in the world. Our dedication goes beyond producing high-quality apparel; it's about serving those who serve, whether that's supporting community initiatives, empowering small businesses, or partnering with charitable organizations.

Joining us means becoming part of a collective effort to spread positivity and make meaningful connections. Through our approach to screen printing and beyond, we strive to uplift and inspire — both within our team and the communities we touch.

If you're passionate about using your skills to help others and make a difference, come be a part of something special at Sunday Cool.

Quick Facts

• Job Title: Receptionist
• Location: Tavares, FL
• Work Schedule: Monday–Friday, 8:30am–5:00pm (40 hrs/week).
  Extended hours may be required during peak season, May–July.
• Employment Type: Full-time
• Compensation: Starting at $17.00 per hour based on experience and skills

About the Role

As the first point of contact at Sunday Cool, the Receptionist greets visitors, answer calls and makes sure every client order pickup is complete, ready and memorable. The Receptionist staffs our website live chat, start conversations with visitors and pass qualified leads to our sales team. Behind the scenes, you’ll support our reps with returning-client outreach, daily order follow-ups and accurate data entry in Salesforce. This role also reviews orders and art requests for completeness, working with our Sales, Art, Production and Operations teams to keep every order moving smoothly.

What You'll Do

Front Desk & Reception

• Greet every visitor, vendor and delivery, and quickly connect them with the right person
• Answer and route front-desk calls
• Keep the lobby and pickup area clean, organized and welcoming, since it’s often a client’s first impression of Sunday Cool

Customer Pickups

• Manage order pickups from start to finish
• Before each pickup, confirm the order is complete and matches the order details, and have it staged and ready before the client arrives
• Make each pickup feel like the finish line of a great experience, not just a transaction
• Record completed pickups in Salesforce

Website Live Chat

• Staff the website live chat during business hours, start conversations with visitors and respond promptly
• Answer questions and gather the project details our sales team needs: contact info, event, quantities, dates and artwork
• Pass qualified leads to the right sales rep without making the client wait
• Make sure chat is always covered, including during breaks

Returning Client Outreach

• Research returning clients and accounts ahead of their annual orders
• Send personalized texts and emails, and schedule follow-up tasks for sales reps
• Coordinate with reps so clients who already have a project in progress aren’t contacted twice

Order Follow-Ups

• Send daily order follow-up texts and emails on behalf of sales reps
• Log all activity in Salesforce
• Flag client replies that need a rep’s attention right away

Sales Administration

• Enter high-volume sales, order and product data accurately and consistently
• Review art request forms for completeness, accuracy and alignment with internal requirements
• Keep digital records organized and update internal systems as needed
• Spot missing information or discrepancies and route them to the right team
• Confirm all required steps in the client ordering process are complete, and that orders meet internal standards before moving forward

Team Collaboration

• Work closely with the Sales, Art, Production and Operations teams to keep orders flowing smoothly
• Communicate with teammates to resolve missing information or clarify order details
• Support other administrative tasks that keep sales operations running efficiently

Responsibilities include but are not limited to the above.

What You'll Bring

• 2-3 years of relevant experience in an office environment
• Proficient in Microsoft Office
• Proficient in Salesforce.com
• Strong phone skills
• Comfortable multi-tasking and prioritizing tasks without guidance
• Excellent interpersonal skills
• Punctual with strong attendance history
• Capable of working in a Mac environment
• Screen printing knowledge a plus

Why You'll Love It Here

Full-time team members enjoy:

• 401(k) with company match
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• A genuinely fun, faith-friendly, family-style team culture

Good to Know

Drug-Free Workplace

Sunday Cool is a drug-free workplace under Florida's Drug-Free Workplace Program. We reserve the right to conduct drug testing, and any employee involved in a workplace accident will be required to test.

Work Authorization

Sunday Cool participates in E-Verify and will confirm the employment eligibility of all new hires through the E-Verify system.

Equal Opportunity Employer

Sunday Cool is committed to a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, marital status, genetic information, veteran status, or any other status protected by the Florida Civil Rights Act or federal law.