Customer Experience Associate in Charlotte, North Carolina at Belt Power LLC

Make an Impact with Belt Power

At Belt Power, we help customers keep their operations moving by providing industry-leading conveyor and material handling solutions. We're looking for a Customer Experience Associate who is passionate about customer service, communication, and building strong relationships.

What You'll Do

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

What We're Looking For

• Strong communication and relationship-building skills.
• Exceptional attention to detail and organization.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience with Microsoft Office and customer management systems.
• A collaborative, positive, and customer-focused approach to work.

Why Join Belt Power?

• Join a growing organization serving manufacturing, processing, and material handling industries.
• Work alongside experienced professionals in a collaborative environment.
• Contribute directly to customer success and company growth.
• Build your career with a company committed to quality, service, and innovation.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.