Event Planning & Client Relations Manager in Auburn, Alabama at Greenawalt Hospitality

Hospitality | Auburn, AL | Full-Time | Some Travel Required

Event Planning. Client Communication. Hospitality.

Behind every successful wedding, concert, sporting event, or premium hospitality experience is a team that knows how to bring all the moving pieces together.

At Greenawalt Hospitality, we work with clients throughout the Southeast to plan and deliver memorable events. From coordinating staffing and service details to managing event timelines and client expectations, our team plays an important role in making sure every event is prepared for success.

We're seeking an Event Planning & Client Relations Manager who enjoys organizing projects, communicating with clients, and working with different departments to bring events to life.

This position is ideal for someone who thrives on organization, enjoys building relationships, and can manage multiple priorities without losing sight of the details.

The Event Planning & Client Relations Manager coordinates the planning, communication, and administrative responsibilities associated with assigned hospitality events and client accounts.

This position works directly with clients to understand their event needs, develop service plans, communicate important information, and coordinate with internal departments to prepare for successful execution.

You'll help manage event schedules, staffing requirements, client requests, proposals, contracts, and other important planning details while maintaining positive relationships throughout the process.

Successful candidates are proactive, organized, and comfortable handling multiple events with different requirements and deadlines.

Work directly with clients to understand event goals, expectations, and service needs

Maintain professional communication throughout the planning and execution process

Build strong working relationships that encourage continued partnerships

Help clients understand available services, operational considerations, and event requirements

Respond to questions, requests, and changes in a timely manner

Provide guidance and recommendations to help clients make informed planning decisions

Coordinate the planning and preparation of weddings, sporting events, festivals, and other hospitality functions

Organize event timelines, service details, staffing needs, and logistical requirements

Manage multiple event schedules and planning deadlines simultaneously

Review and update event information as client needs and operational requirements change

Confirm that important event details are communicated before execution

Partner with operations teams to ensure events are properly prepared and supported

Act as a central communication point between clients and internal departments

Provide Staffing and Operations teams with accurate event information and updates

Coordinate planning discussions and communicate changes affecting event execution

Help resolve scheduling conflicts, service questions, and other planning challenges

Maintain consistent communication with clients leading up to their events

Assist with post-event follow-up and internal feedback when appropriate

Help identify opportunities to expand services for existing clients

Support repeat business through positive client experiences and dependable communication

Assist with maintaining relationships that generate referrals and new opportunities

Recommend additional hospitality services when they align with client needs

Contribute to long-term client satisfaction and account growth

Prepare event proposals, service agreements, invoices, and supporting documentation

Maintain accurate event records, client information, and planning materials

Assist with processing payments and tracking account-related financial information

Update event management systems and internal planning documents

Ensure important event details and administrative records remain organized and accessible

Support departmental reporting and administrative responsibilities as assigned

Maintain Greenawalt Hospitality's expectations for professionalism, communication, and guest service

Follow company procedures, client agreements, and venue requirements

Take responsibility for the accuracy and completeness of assigned event information

Communicate proactively when challenges or changes arise

Demonstrate dependability, organization, and strong follow-through

Help maintain positive working relationships between clients and internal teams

2 or more years of experience in event planning, hospitality, client services, account management, sales, or operational coordination

Strong planning and organizational skills with the ability to manage overlapping deadlines

Excellent written and verbal communication abilities

Comfortable communicating with clients, vendors, and internal teams

Strong attention to detail and the ability to maintain accurate event documentation

Ability to adapt to changing schedules, requests, and priorities

Experience using Microsoft Office and event management software; familiarity with TripleSeat is a plus

Strong customer service skills and a professional, solution-oriented approach

Flexibility for occasional travel, evenings, and weekends based on event requirements

$37,500–$45,000 annually, commensurate with education and experience.

Health insurance

Retirement benefits

Paid holidays

Uber/Lyft SafeRide Program

Additional company benefits

This position involves occasional travel to support client meetings, event planning activities, and on-site event coordination.

Some events may require evening or weekend availability based on client schedules and operational needs.

The ideal candidate is comfortable balancing office-based planning responsibilities with occasional on-site event support.

Greenawalt Hospitality is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs, and we do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or genetic information.