Associate Customer Support Technician in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Associate Customer Support Technician in the United States.
This is an excellent entry-level opportunity for a customer-focused professional to join a fast-paced technical support environment within the insurance technology space. In this role, you will be the first point of contact for customers, helping them troubleshoot software and product-related issues through phone, email, and chat channels. You will play a key role in ensuring a smooth customer experience by resolving inquiries efficiently, documenting issues accurately, and escalating complex cases when needed. The position offers a supportive and collaborative team environment where learning, curiosity, and continuous improvement are highly encouraged. Ideal candidates are strong communicators who enjoy problem-solving and working with technology in a service-driven setting. This role is well suited for individuals looking to grow their career in customer support and gain exposure to enterprise software systems.
- Respond to customer inquiries via phone, email, and chat regarding software, hardware, and product-related issues.
- Troubleshoot and triage customer problems to identify root causes and document issues accurately.
- Provide clear, professional, and timely resolutions while maintaining a strong customer service focus.
- Escalate complex technical issues to appropriate internal teams when necessary.
- Maintain accurate case records using support and ticketing systems.
- Collaborate with team members to ensure consistent and high-quality customer support delivery.
- Follow established support processes and contribute feedback for continuous improvement.
- Ensure a positive customer experience through effective communication and problem resolution.
- 1+ year of experience in customer service, technical support, or a related role.
- Strong written and verbal communication skills, including telephone-based support.
- Comfortable working with technology and Microsoft Office applications.
- Ability to learn and navigate case management or ticketing systems (e.g., Salesforce, Jira, Freshdesk, Talkdesk).
- Strong problem-solving skills and a customer-first mindset.
- Ability to work independently and collaboratively in a team environment.
- Detail-oriented with strong organizational and documentation skills.
- Comfortable troubleshooting software or technical issues with guidance.
- High school diploma or equivalent required; additional education or certifications are a plus.
- Interest in technology and willingness to learn complex systems.
- Competitive base salary ranging from $42,000 to $52,000 USD annually.
- Comprehensive medical, dental, and vision insurance coverage.
- Paid holidays, vacation time, and wellness days.
- Bonus day off for your birthday.
- Remote-first work environment within the United States.
- Opportunities for training, learning, and career development.
- Supportive and inclusive team culture focused on collaboration and growth.
- Exposure to enterprise software systems and technical support workflows.