VP of Delivery in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP of Delivery in the United States.

This role sits at the heart of a high-reliability managed service powering enterprise-grade agentic AI systems used in mission-critical environments. It owns the full customer lifecycle in production, from onboarding and proof of concept through long-term operations and renewal success. The position is accountable for ensuring customer workloads remain highly available, secure, and compliant in regulated industries where downtime carries significant regulatory risk. It bridges technical operations, customer engineering, and executive-level relationships to guarantee delivery excellence at scale. Rather than traditional customer success, this is a deep operational leadership role focused on reliability, systems thinking, and execution under strict SLAs. The VP will also serve as the key feedback conduit between customers and product/engineering teams, shaping roadmap priorities based on real production needs. This is a hands-on leadership role in a fast-evolving environment where AI workloads and distributed systems converge.

Own end-to-end customer delivery outcomes across production environments, ensuring reliability, adoption, and long-term partnership success.

• Lead customer success in production, including onboarding, POCs, operations, renewals, and referenceability
• Own customer-facing reliability: SLOs, incident response, change management, and operational readiness
• Manage and scale delivery functions including customer engineers, TAMs, and managed service operations
• Ensure customers can meet compliance obligations through strong operational evidence, documentation, and system behavior
• Act as the primary feedback loop into product and engineering to improve platform capabilities and customer experience
• Drive cross-functional execution to align internal teams around customer-critical priorities and escalations

Strong background in high-reliability, production-grade managed services with experience operating in regulated or security-sensitive environments.

• Proven experience leading delivery, customer engineering, SRE, or managed services organizations
• Hands-on technical foundation (e.g., SRE, platform engineering, solutions architecture, or similar)
• Experience supporting regulated industries such as financial services, healthcare, public sector, or critical infrastructure
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, HIPAA, FedRAMP, DORA, or equivalent
• Demonstrated ability to scale delivery organizations through growth phases and operational maturity transitions
• Experience with distributed systems and cloud-native environments (AWS, GCP, Azure, Kubernetes, Go, Java, Scala, Helm, etc.)
• Exposure to AI or agentic systems in production is strongly preferred

Soft skills and mindset:

• Customer-obsessed with strong judgment and willingness to challenge customers when needed
• Strong operator mindset with focus on reliability, systems, and post-incident learning
• Comfortable operating in regulated, audit-heavy environments
• Builder mentality with ability to create structure in evolving organizations
• Strong cross-functional leadership and orchestration skills

• Competitive compensation package including base salary, variable bonus, and equity
• Fully remote flexibility across the United States, Canada, and Europe
• Strong work-life balance within a distributed, transparent environment
• High-impact role working on cutting-edge AI infrastructure used in mission-critical systems
• Opportunity to shape delivery strategy and build a function from a scaling stage
• Regular customer interaction and meaningful on-site travel, especially in the first year
• Collaborative culture focused on technical excellence, autonomy, and continuous learning