Member Service Representative I in Portsmouth, Rhode Island at People's Credit Union

You Belong Here

People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.

If you work here, you belong here.

Your Values Align With Ours

We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.

Your Voice Is Heard

Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.

Your Team Makes You Stronger

Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.

Your Future Is Bright

We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.

What we offer

• Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP

• 401(k) and Roth plan with a competitive employer match

• Robust Wellness Program

• Employee Recognition Program

• Fun, food, and events

Position Summary

This position delivers a wide variety of service to our members by providing an extraordinary experience through service window transactions, new account opening, account servicing, and member relationship growth.

Essential Responsibilities and Accountabilities:

Member Service

Branch Operations

Member Growth

Key Behavioral Competencies

Initiative

Individuals effective at this competency are able to take effective action without being directed. When they see a need or are given a goal, they take full ownership and act on it without waiting for someone to tell them what to do or how. They seek out guidance when needed so they are able to achieve goals. They make things happen.

Learning Agility

Individuals effective at this competency are curious and are constantly seeking the “why” behind everything. They enjoy obtaining new information and seek it out. They can effectively apply new knowledge and inspire others to do the same.

Team Player

Individuals effective at this competency identify with the larger organizational team and their role within it. They are willing and readily share resources, respond positively to requests from other parts of the organization, and support organizational goals. They have empathy for others’ roles and responsibilities and support all members of the organization.

Dependability & Reliability

Individuals effective at this competency understand the importance of consistently meeting commitments and quality of work. They are able to be trusted to be on-time, prepared, and will make decisions that are aligned with the organization’s purpose, values and goals. They communicate when they cannot meet commitments and make plans to cover any commitments they are missing.

Active Listening

Individuals who are effective with this competency will be fully present and give undivided attention when someone is speaking. They will give cues both verbally and non-verbally indicating they are engaged in what someone is saying. When the speaker is finished speaking, they paraphrase to confirm understanding of what was being communicated.

Knowledge and Skills

ADA Requirements

Physical Requirements

Working Conditions

Eligibility for Alternate Work Arrangement

An Equal Opportunity Employer, including disability / veterans.