Service Coordinator in Genova, Liguria at Autronica Fire & Security
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Job Description
Why Autronica?
At Autronica, you're joining a leading innovator, manufacturer, and supplier of fire and gas safety systems worldwide. Our solutions protect lives and assets on land, at sea, and across the energy sector. Headquartered in Trondheim, Norway's technology hotspot, we combine global presence with local expertise. Our greatest strength is our people: their expertise, creativity, and passion. Join us and make a difference.
Join our team and help realize our vision: “Zero loss of lives, no injuries or damages caused by fire and gas!”
About the role
Autronica is now seeking a Service Coordinator to join our team in Genoa, Italy and become part of the Global Maritime & Energy Service Department. As a Service Coordinator, you will be at the heart of our global service operations - acting as a key connection point between our customers, service engineers, partners worldwide and internal teams and ensuring our customers receive world-class support across the globe – in a 24 hours a day, 365 days a year setup.
This is a dynamic, fast-paced role where no two days are the same. A unique opportunity to work in a truly international environment, contribute to safety-critical operations, and play a vital role in delivering world-class service excellence.
Your responsibilities as a Service Coordinator will be to:
- Act as the primary customer contact within our 24/7 global service operations.
- Coordinate service and commissioning requests across customers, shipyards, shipowners and internal teams.
- Manage and track all cases in our CRM system Salesforce, ensuring efficient handling and follow-up.
- Assign requests to the right teams, engineers, and service partners.
- Support smooth global operations through daily handovers and close internal collaboration.
- Deliver high-quality support, including dedicated care for key customers.
- Plan and coordinate activities with our global service network.
- Arrange travel, issue purchase orders, and support invoicing processes.
- Act as a key link between service, sales, and project teams.
- Take ownership to ensure seamless, high-quality service delivery.
Who We’re Looking For
We’re looking for someone who thrives in a fast-moving environment and enjoys bringing structure, clarity, and excellent service to complex situations. As a successful Service Coordinator, you are highly organized, proactive, and solution-oriented, with a strong customer focus and the ability to manage multiple priorities with confidence.
You are a natural communicator who builds trust easily and stays calm when handling urgent requests. Your teamwork mindset and ability to coordinate across cultures and time zones will make you stand out in this role.
Required qualifications:
- Previous experience in a similar coordination, customer service, or operational support role.
- Fluent in English, both written and spoken.
- Financial and commercial understanding.
- Experience working with ERP systems and sales/service tools such as Salesforce.
Preferred qualifications:
- Experience working in a global or international business environment.
- Experience within the Maritime and/or /Oil & Gas/ Energy industry
- Customer management experience.
What we offer
- Meaningful work in a mission-driven company.
- Interesting and challenging assignments in an international environment.
- A strong professional environment within an international technology company with supportive and inclusive work culture.
- Competitive compensation package.
Our commitment to you
In our organization you can have an impact from day one. With us, each person has an important role, with many opportunities to define their own path. You will have skilled colleagues to spar with on challenging and rewarding projects. If you're motivated and we see a strong match, we're happy to consider candidates with less experience and provide the training and support needed to grow into the role.
We consider diversity and inclusion to be decisive factors for our success. Therefore, we encourage candidates with different backgrounds, genders, and ages to apply.
Deadline: ASAP
Autronica er den foretrukne leverandøren.