Specialist, Aftermarket Parts in Getzville, New York at Stuart Rush

Job Summary / Overview

The Aftermarket Parts Specialist plays a critical role in supporting customers throughout the product lifecycle by providing expert assistance with aftermarket parts, repair solutions, and replacement components. This role serves as a primary point of contact for technical inquiries and quoting, while partnering closely with sales, engineering, operations, and service teams to ensure accurate solutions and timely resolution. The Specialist balances technical knowledge with strong customer engagement to drive satisfaction, reliability, and aftermarket growth.

Essential Duties and Responsibilities

Customer & Technical Support

• Serve as a primary point of contact for customers regarding aftermarket parts, product repairs, and replacement solutions
• Provide technical support and guidance to identify correct parts, configurations, and repair options based on product applications
• Troubleshoot customer issues and collaborate with internal technical teams to determine appropriate corrective actions
• Communicate clearly and professionally with customers regarding lead times, availability, alternatives, and repair status
• Prepare, review, and manage accurate quotes for aftermarket parts, repair services, and replacement components
• Support order entry and ensure alignment between quotes, customer expectations, and operational execution

Cross-Functional Collaboration & Continuous Improvement

• Partner with manufacturing, engineering, supply chain, and customer service teams to resolve complex product and parts issues
• Identify recurring issues and contribute to root-cause analysis and process improvements
• Maintain strong product knowledge across a diverse, product-heavy portfolio
• Support sales and aftermarket growth initiatives through insight-driven recommendations
• Perform other duties and participate in projects as assigned

Knowledge, Skills, Competencies, and Abilities

• Strong technical aptitude with the ability to understand product specifications and applications
• Customer-focused mindset with excellent relationship-building skills
• Ability to translate technical information into clear, customer-friendly guidance
• Strong attention to detail and accuracy in quoting and customer inquires
• Effective written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Problem-solving mindset with the ability to work cross-functionally
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Self-starter with strong accountability and follow-through

Required Qualifications

• High School Diploma or equivalent required
• Associate’s or Bachelor’s Degree preferred, ideally in a technical or business-related field
• 2–5+ years of experience in aftermarket parts, customer support, or technical support
• Experience working in a manufacturing or industrial environment
• Background supporting a product-heavy or technically complex portfolio
• Experience providing technical support, quoting, or parts identification preferred`

High School Diploma or equivalent required

Associate’s or Bachelor’s Degree preferred, ideally in a technical or business-related field

2–5+ years of experience in aftermarket parts, customer support, or technical support

Experience working in a manufacturing or industrial environment

Background supporting a product-heavy or technically complex portfolio

Experience providing technical support, quoting, or parts identification preferred`