Payment Operations Specialist I in Canton, Massachusetts at Rockland Federal Credit Union

The Deposit Operations Specialist I performs routine deposit account processing and maintenance activities to support accurate member records and transaction integrity. This entry-level role focuses on learning policies, procedures, and systems while providing reliable operational support.

Key Responsibilities

• Process basic account maintenance requests (address changes, name updates, account closures).
• Review account documentation for completeness and accuracy.
• Perform routine transaction processing and data entry.
• Support daily operational tasks and queues.
• Escalate exceptions or discrepancies to appropriate staff.
• Comply with all regulatory, security, and internal control requirements.

Qualifications

• High school diploma or equivalent.
• 0–2 years financial institution or operations experience.
• Strong attention to detail and basic computer proficiency.
• Ability to follow procedures and meet deadlines.

Benefits

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $20.00 - $21.50/hr, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

#LI-Hybrid