Technology Depot Technician I in Independence, Ohio at FlynnGroup

Position Description

The Technology Depot Technician will be responsible for the shipping/receiving, parts and area cleaning, stocking, and partial inventory management of technology related devices. There is a heavy emphasis towards restaurant point of sale (POS) based equipment in this line of work. This is an entry level position with on-the-job training, therefor experience is a plus , but not required. The Depot Technician I will be working alongside a team of personnel dedicated to the warehousing, repair, shipping/receiving, staging, deployment, and procurement of necessary items to support the whole of Flynn Restaurant Groups staff and its subsidiaries. This will be paired with the maintenance and accurate inventory management of technology-based equipment utilized by all team members in our nationwide Support Centers and field level personnel.To facilitate this, the Depot Technician will need to work with the Technology Depot staff to maintain efficiencies, proper workflow, utilize tracking software (CG4, FedEx Ship Manager, UPS WorldShip, ServiceNOW), and manage all aspects of delivery and return of goods in need of repair. The Depot Technician I will also learn and adhere to processes for equipment managed by other departments within the company.

Essential Duties and Responsibilities

Primary Duties

• General dismantling and cleaning of PC based equipment to include (but not limited to):
• KDS equipment QSR, Logic Controls, PAR
• POS equipment Toshiba, PAR, NCR, IBM, Panasonic, AdvanTech, Dell
• BOH/FOH computers Dell, HP, Lenovo
• Payment processing devices Verifone, Ingenico, FreedomPay
• Surveillance equipment including cameras, DVR/NVRs, and related equipment
• Eager to learn and understand the troubleshooting and testing processes
• Provide accurate and timely logging of information regarding customer incidents, requests, and tasks while following set processes
• Work in ServiceNOW Requests and Tasks to complete workflow for equipment requested by end users
• Work in FedEx Ship Manager/UPS WorldShip to maintain accurate shipping and tracking information
• Demonstrate initiative and act independently to resolve warehouse cleaning and stocking related tasks
• Receiving and processing of shipments at varying times from multiple vendors and suppliers
• Proper asset tagging of equipment
• Proper assignment (CG4) of outbound devices pertaining to their expected destination
• Shipping of requested equipment while maintaining proper note taking throughout multiple complex shipments

Secondary Duties

• Support and supplement our level II, level III Depot Technicians , Service Deck Technicians, the Field Technicians, as well as managers in the restaurants to supply working equipment
• Assist the Technology Depot Manager to act as product liaison for major products or rollouts, working with other areas of IT, other departments, and third-party vendors to solve technical issues as needed
• Working with the Depot staff to organize and maintain all equipment necessary to the Depots overall functions

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability desired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Entry level position with training provided
• Intermediate understanding of PC and technology related hardware
• 1-3 years experience in IT or warehouse related work is a plus
• ServiceNOW experience also a plus (ITIL/ITAM)

Language Skills

English verbal and written communication skills necessary

Reasoning Ability

Ability to discover solutions in a team setting with often limited information. Self-proficient in logical reasoning to resolve hardware complications.

Certificates, Licenses, and Registrations

• ITIL, CMDB, ITAM Experience/Certification a plus
• Dell Tech Direct Certification a plus
• CompTIA A+ Certification a plus
• Brand specific training a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, carry and place various equipment up to and exceeding 50 pounds
• Ability to kneel, bend, stand, or climb to facilitate connectivity of devices
• Ability to read and work from paper and/or monitors/screens
• Ability to work within time constraints

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work for Flynn?

Flynn Group offers a variety of benefits and perks to encourage and empower our employees. We are committed to helping each employee work and live to his or her fullest potential. We offer a variety of benefits and perks while working for us:

• Medical/Dental/Vision
• Retirement and Savings Plan
• Short- and Long-Term Disability
• Basic Life Insurance
• Voluntary Life Insurance
• Tuition Reimbursement
• Paid Time Off
• Flexible/Hybrid Work Schedules
• Company Outings
• Dining Discounts
• PC/Laptop Purchase Assistance
• On-Site Fitness Center
• On-Site Daycare
• On-Site Caf
• FUN Work Environment!

The Flynn Group is an Equal Opportunity Employer