Security Supervisor overnight in Chicago, Illinois at The Westin Michigan Avenue Chicago

Vinayaka Hospitality was founded in 2008 on a foundation of innovation, intelligence, and compassion. Our team takes pride in combining a passion for hospitality with practical hotel management. By collaborating with renowned brands like Hilton, Marriott, and Hyatt, we efficiently manage 11 properties across diverse locations. Committed to ongoing growth, we actively seek opportunities and are dedicated to helping both our team and hotels thrive. We remain responsive and proactive in our strategies for sales, marketing, and revenue, ensuring swift adaptability to market changes. Beyond Management, we cultivate strong partnerships with major industry players, showcasing our dedication to success in the ever-evolving world of hospitality.

Join the team at The Westin Michigan Avenue Chicago — a landmark downtown hotel where elevated comfort meets iconic luxury. At The Westin, you’ll be part of a culture that champions well-being, innovation and extraordinary experiences for both guests and associates. Nestled on Chicago’s Magnificent Mile, you’ll work in a dynamic setting offering inspiring views, modern amenities and a commitment to “doing well, and doing good.” If you’re passionate about hospitality and ready to elevate your career in a role where your purpose matters, let’s create unforgettable moments together.

Position Summary

The Security Supervisor supports the Security Manager in overseeing daily safety, security, and loss-prevention operations at a high-volume, luxury hotel in a dynamic urban environment. This role ensures the protection of guests, associates, vendors, and hotel assets while upholding Westin brand standards, Marriott policies, and all applicable laws.

The Security Supervisor provides on-shift leadership to the Security team, responds to incidents, assists with investigations, and plays a key role in maintaining a safe, secure, and welcoming environment.

Key Responsibilities

Safety & Security Operations

• Supervise daily security operations across public areas, back-of-house, guest floors, loading docks, and parking areas.
• Enforce hotel safety and security policies, procedures, and post orders consistently.
• Conduct routine patrols and inspections to identify hazards, risks, or policy violations.
• Monitor CCTV, access control systems, and alarm panels to ensure the safety of guests and associates.
• Support loss-prevention efforts by maintaining vigilance and reporting suspicious activity.

Incident Response & Investigations

• Respond promptly and professionally to incidents involving guests, associates, or property.
• Assist the Security Manager with investigations related to theft, safety incidents, workplace violence, harassment, or other security matters.
• Ensure accurate, timely, and objective documentation of incidents, including reports, statements, and evidence handling.
• Coordinate with local law enforcement, fire department, and emergency responders when required.

Emergency Preparedness & Compliance

• Support the execution of emergency response plans, including fire, medical, weather, evacuation, and active-threat protocols.
• Assist with emergency drills, life-safety training, and compliance documentation.
• Ensure adherence to OSHA, life safety, fire code, and brand safety standards.
• Participate in safety inspections, brand audits, and risk assessments.

Team Leadership & Scheduling

• Provide on-shift leadership, coaching, and direction to Security Officers.
• Conduct shift briefings, assign duties, and ensure adequate coverage based on business needs.
• Support scheduling, timekeeping, and staffing coordination in partnership with the Security Manager.
• Maintain positive working relationships with union representatives when applicable and ensure compliance with collective bargaining agreements.

Loss Prevention & Risk Management

• Assist in implementing loss-prevention strategies to reduce shrinkage, theft, and property damage.
• Track and report trends related to incidents, injuries, and losses.
• Support Workers’ Compensation investigations and follow-up in coordination with HR.
• Participate in hotel-wide safety committees and risk-mitigation initiatives.

Training & Awareness

• Train Security Officers on SOPs, emergency procedures, de-escalation techniques, and guest-service expectations.
• Support ongoing safety awareness training for hotel associates.
• Promote a culture of professionalism, vigilance, and service excellence.

Cross-Functional Collaboration

• Partner with Front Office, Housekeeping, Engineering, HR, and Food & Beverage to support smooth operations.
• Provide security support for VIP arrivals, group events, employee functions, and special hotel activities.
• Assist with corporate initiatives, audits, and policy rollouts.

In accordance with Illinois law, the compensation and benefits for this position are as follows:

Pay Range:

$29.05 per hour

Compensation within this range will be determined based on relevant experience, skills, and job-related factors consistent with applicable law.

Benefits:

· Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements:

· Paid time off, including:

o Paid holidays

o Paid sick leave

o Vacation time

· Medical, dental, and vision insurance

· Life and disability insurance

· Employee Assistance Program (EAP)

· Employee discounts (e.g., hotel stays, food & beverage, and partner programs)

This position is subject to the Chicago Fair Workweek Ordinance.

Upon hire, employees will receive a written good faith estimate of their work schedule, including:

· Expected average weekly hours

· On-call scheduling expectations (if applicable)

· Anticipated days and times of work

Work schedules are provided in advance in accordance with the ordinance. Scheduling may vary based on business needs, including occupancy levels, events, and seasonal demand.

Employees have the right to:

· Receive advance notice of schedules

· Request schedule changes

· Receive a written response to scheduling requests within required timeframes

· Receive applicable compensation for certain employer-initiated schedule changes

Chicago Paid Leave & Paid Sick Leave

This position is eligible for paid leave benefits in accordance with the Chicago Paid Leave and Paid Sick and Safe Leave Ordinance.

Employees may accrue and use paid leave for:

· Personal time off

· Illness or medical needs

· Safety-related leave (as defined by law)

Leave accrual, usage, and carryover are administered in accordance with applicable law and company policy.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws

Qualifications

• 2–3 years of security or loss-prevention experience; hospitality or large public-venue experience preferred.
• Prior supervisory or lead-officer experience strongly preferred.
• Knowledge of safety regulations, emergency response, and incident-investigation practices.
• Strong communication, judgment, and decision-making skills.
• Ability to remain calm and decisive in high-pressure situations.
• Familiarity with CCTV, access control systems, and incident-reporting platforms.
• CPR, First Aid, and emergency-response certifications preferred (or ability to obtain).

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to respond quickly to emergencies throughout the property.
• Ability to lift up to 100 lbs occasionally.
• Flexible availability, including evenings, weekends, holidays, and on-call needs.