Production Control Clerk (Administrative Assistant) in Des Moines, Iowa at Innovative Consulting & Management Services, LLC

Innovative Consulting & Management Services (ICMS) is a Professional & Technical Management Consulting firm with over 20 years of consulting experience. We offer technical professional services to Federal and State Governments, and Commercial clients.

ICMS is a Small Business and Certified HUBZone employer. We deliver value to our clients by combining deep industry knowledge with strong functional capabilities. Our focus is to manage cost-effective programs while at the same time mitigating risk and improving results. Our success is about teamwork, a coordinated effort from all disciplines, from clients to consultants and most important, it’s about delivering on our commitments.

ICMS is seeking a Production Control Clerk (Administrative Assistant) to provide administrative support during Core Coverage Hours, to act as a central point of contact to handle incoming service requests and manage Work Orders.

Duties and Responsibilities:

• Receipt, recording, and distributing customer service requests and Work Orders utilizing IBM Maximo 7.6, (NCMMS) or most current version.
• Records information, such as name, location, article to be repaired or service to be rendered, prepares Work Orders and distributes them to service crew(s).
• Dispatches Work Orders, ensures satisfactory performance of the service and relays special instructions to service crews and other departments.
• Compiles and records production data from customer service requests, prepares work tickets, manages asset information, and records worker production.
• Develops and generates preventive-predictive maintenance schedules, updates asset records, dispatches preventive and corrective maintenance tasks to workers for accomplishment, and records completion times and labor hours.
• Provides administrative support during Core Coverage Hours, to act as a central point of contact to handle incoming service requests and manage Work Orders.
• Handles communications and dispatch for various services, customer complaints, and inquiries from tenants located at the covered facilities.
• Receives and tracks service requests and records in the NCMMS database.

Required Qualifications:

• High school diploma or equivalent
• Two (2) years of documented experience working in production control operations.

· Must be proficient in Microsoft Office and Google G Suite platforms.

· Possess computer skills to include basic knowledge sufficient to complete internet searches and prepare/edit documents utilizing word processing or spreadsheet applications.

• Ability to read, write, speak, and understand English fluently.
• Must meet federal government security clearance standards, requiring at least a Public Trust background investigation.

Security Clearance:

It is mandatory that all Contractor personnel working onsite at federal facilities meet federal government security clearance standards. Minimum investigation at a Public Trust level required.

Benefits:

• Medical, Dental & Vision Insurance
• Life and Accidental AD&D Insurance
• 401K Retirement plan
• 11 Paid Government Holidays
• Generous sick and vacation leave

*This is a contingent hire position based upon the award of contract.

ICMS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, age, sex, national origin, disability or veteran status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.