Orthodontic Treatment Coordinator in Raleigh, North Carolina at Lane & Associates Family Dentistry

Now Hiring: Orthodontic Treatment Coordinator | Raleigh NC Oral Surgery + Orthodontics

We are currently looking for an experienced Orthodontic Treatment Coordinator to join our warm, welcoming, and supportive team in Raleigh, NC!

Key Tasks & Responsibilities Include:

• Answer and manage a multi-line phone system while providing exceptional customer service to patients and families.
• Welcome patients and visitors with a friendly, professional, and positive attitude.
• Schedule, coordinate, and confirm appointments for our Orthodontist to ensure efficient daily operations.
• Maintain organized and productive provider schedules by minimizing gaps and maximizing appointment availability.
• Collect, process, and post patient payments in accordance with company financial policies and procedures.
• Present treatment plans and clearly explain insurance benefits, payment options, and estimated out-of-pocket costs.
• Accurately enter, update, and maintain patient records in Dolphin software.
• Ensure the front office, reception area, and patient lobby remain clean, organized, and welcoming.
• Collaborate with team members to create a positive patient experience and supportive work environment.
• Perform other duties as assigned.

What You Bring to the Team:

• A minimum of 1–2+ years of dental front office experience

• Experience in Orthodontics is preferred

• Strong communication and customer service skills

• Great organizational skills and attention to detail

• A positive attitude and team player mentality

• Proficiency with computers and practice management software (Dolphin is a plus!)

• High School Diploma or GED

• Ability to lift up 15 - 20 lbs.

Benefits That Make You Smile

• Competitive pay!

• Insurance Coverage Plans – Health, Vision, Dental, Life, Disability, FSA & more!

• 401(k) Employer Contribution Plan (after 90 days!)

• Quarterly Performance Bonus Opportunities!

• Employee Assistance Program!

• Uniform Allowance!

• Paid Time Off & Paid Holidays!

• Fridays off at 2 PM!

• Volunteer opportunities with our Smile Squad to earn awesome prizes!

• Fun team events, giveaways & social campaigns year-round!

• Birthday and Work Anniversary surprises sent directly from our owners!

• Employee discounts at major retailers!

• and so much more!