Operator Surveillance in Northfield, Ohio at Northfield Park Racino

Primary Purpose:

The Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

Principal Duties & Responsibilities

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
• Testify in court as a representative for the company as necessary.
• Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize guest experience.

Required for All Jobs

• Performs other job-related duties as requested
• Proof of eligibility to work in the United States

Education

• Education Level Education Details Required/Preferred
• High School Diploma or GED Required

Work Experience

• Experience Details Required/Preferred
• 1+ Years of Prior Relevant Experience Required
• 1+ Years of Prior Relevant Experience Gaming and/or Surveillance experience Preferred

Additional Requirements

• Details Required/Preferred
• Previous experience working in a similar setting. Preferred

Knowledge, Skills and Abilities

• Detailed knowledge of Slots, Race & Sports Book and Casino Cage procedures.
• Knowledge of advantage play systems and cheating methods.
• Detailed knowledge of local gaming regulations.
• Proficient in basic math without use of a calculator.
• Ability to distinguish colors.
• Professional appearance and demeanor.
• Excellent telephone etiquette and communication skills.
• Excellent customer service skills.
• Basic working knowledge of various computer technology and software to include Microsoft Office applications.
• Effectively communicate in English, in both written and oral forms.