Customer Success Specialist | ONSITE (Quezon City) in Quezon City at SupportNinja

Work Setup: Onsite at the Sanctum, SM North - EDSA, Quezon City

The Customer Success Specialist will be responsible for being the primary point of contact for customers, ensuring they have a positive experience and full utilization and knowledge of products and services.

What does a day in the life of a Customer Success Specialist look like?

• Guide new customers through the onboarding process, ensuring a smooth transition and setup of our products/services
• Address customer inquiries, troubleshoot issues, and provide timely and effective solutions through various communication channels
• Proactively engage with customers to understand their needs, provide product training, and offer recommendations to enhance their experience
• Build and maintain strong, long-lasting relationships with customers, acting as their advocate within the company
• Gather customer feedback and insights to drive continuous improvement in our products, services, and customer support processes
• Identify opportunities for contract renewals and upselling, ensuring customers are aware of additional features and services that can benefit them
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system
• Work closely with the sales, product, and technical teams to ensure customer needs are met and to provide a seamless customer experience
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Success Specialist?

• Minimum of 1 year of experience in a customer success, account management, or related customer-facing role
• Proficiency with CRM software and customer support tools
• Strong communication skills, both verbal and written

Ninja Perks and Benefits

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

Fast-track your application and dive straight into your next big opportunity. Access your Instant Interview here: https://alpharun.com/i/d674UYRfYgwbFNg5BsH59

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

#supportninjajobs