Software Support Senior Engineer in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Software Support Senior Engineer in United States.
This role sits at the intersection of advanced technical troubleshooting and customer success within a fast-paced enterprise software environment. You will act as a trusted technical expert, helping customers resolve complex issues across integration, configuration, and cloud-based systems. The position requires deep analytical thinking to diagnose root causes across application, OS, and network layers. You will collaborate closely with engineering, product, and customer-facing teams to ensure timely and high-quality resolutions. A strong focus is placed on communication, as you will interact with both technical and non-technical stakeholders. This is a highly impactful role where your insights directly improve platform reliability and customer experience. The environment is collaborative, global, and driven by continuous learning and innovation.
- Manage and resolve complex customer technical issues across software, configuration, networking, and cloud environments, ensuring timely and accurate resolution.
- Perform deep troubleshooting using logs, system traces, and debugging techniques across Java applications, Windows, and Linux systems.
- Support installation, administration, and optimization of cloud-based applications and integration workflows.
- Collaborate with engineering and product teams to escalate issues, provide feedback, and influence product improvements.
- Communicate with customers via email, chat, and virtual meetings to manage expectations and deliver technical guidance.
- Participate in on-call rotations to support production systems and maintain high service reliability.
- Contribute to knowledge sharing, documentation, and continuous improvement of support processes and tools.
This role requires strong hands-on experience in software support, troubleshooting, and enterprise application environments, along with the ability to work across distributed systems and communicate effectively with diverse stakeholders.
- 3–5+ years of experience in software support, IT consulting, or software development in production environments.
- Strong proficiency in programming/scripting languages such as Java, JavaScript, React, and Groovy.
- Experience working with Windows and Linux operating systems and analyzing system logs and performance issues.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Understanding of APIs, networking fundamentals, and secure data transmission across systems.
- Strong problem-solving skills with the ability to diagnose complex technical issues independently.
- Excellent communication skills and ability to explain technical concepts to both technical and non-technical audiences.
- Experience with observability, integration platforms, or enterprise SaaS solutions is a plus.
- Competitive base compensation around $130,000 USD, depending on experience and location.
- Performance-based bonus opportunities and equity participation.
- Comprehensive health coverage including medical, dental, and vision insurance.
- Retirement and financial benefits such as 401(k) plans.
- Flexible remote-friendly work environment with global collaboration opportunities.
- Paid time off, holidays, and sick leave aligned with local regulations.
- Learning and development opportunities to support continuous technical growth.