Parts Department Call Center Associate in Sykesville, Maryland at Finch Turf, Inc.

• To provide 100% customer satisfaction
• To contribute to a great work environment
• To meet & exceed goals and expectations

• Provide parts recommendations including alternatives that meet customers’ needs.
• Maintains inventory integrity by verifying receipting in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Manager.
• Provide effective solutions to customer needs in a timely manner via telephone, email, and other communication methods.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Manage call center voicemails responding to and returning calls back to customer.
• Manage individual returns and process them in a timely manner.
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.)
• Other duties as assigned by Manager

• Self-motivated and willing to learn
• Takes pride in their work
• Adaptable to changing priorities
• Good work ethic and positive attitude
• Good communication skills
• High level of integrity
• Ability to problem solve by using all available resources (i.e., Service Advisor, Parts Advisor, DTAC/CCMS)
• Ability to use standard desktop applications such as Microsoft Office and internet functions.
• Ability to be cross-trained.
• Ability to use the dealer business system and other programs specific to the position.
• Understands basic selling practices.
• Basic parts and machinery knowledge.
• Ability to successfully complete a preemployment background investigation and drug test
• Forklift certified (preferred)

PHYSICAL DEMANDS

• Primarily a desk job answering phone calls
• Ability to lift at least 50-75 lbs.

EDUCATION

• High School Diploma or equivalent
• Minimum one year’s parts department and/or parts counter experience