Technical Analyst, Pharmacy Support in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Analyst, Pharmacy Support in the United States.

This role sits at the intersection of technical support, healthcare systems, and customer service, providing critical troubleshooting and system expertise for pharmacy operations across a large user base. You will support pharmacy clients by diagnosing and resolving issues related to software applications, hardware systems, networking, and database performance in a fast-paced, SLA-driven environment. The position involves direct interaction with customers through phone, chat, and ticketing systems, often managing multiple issues simultaneously while ensuring high-quality service delivery. You will also contribute to improving pharmacy workflows by recommending best practices and system enhancements. This is a remote-first role that offers variety, technical depth, and meaningful impact on healthcare operations. It is ideal for someone who enjoys problem-solving, customer engagement, and continuous learning in a mission-driven technical environment.

• Provide technical support to pharmacy customers by troubleshooting and resolving issues related to software, hardware, POS systems, and Windows-based environments.
• Analyze system performance, identify root causes of technical issues, and ensure timely resolution within SLA requirements.
• Support and maintain proprietary pharmacy applications, third-party integrations, and database-related functionality including SQL queries and reporting tools.
• Manage incoming support requests through ticketing systems, chat, and phone while prioritizing issues based on urgency and business impact.
• Use remote support tools to diagnose and resolve issues, including connectivity, application errors, and system configuration problems.
• Document troubleshooting steps, resolutions, and communications clearly and accurately in service management systems.
• Collaborate with internal teams and field technicians to coordinate escalations, parts shipment, and onsite support when required.
• Recommend pharmacy workflow improvements and best practices based on system usage and customer needs.

• 3+ years of experience in IT support, technical help desk, or systems troubleshooting roles.
• Strong knowledge of Windows operating systems, networking fundamentals, and hardware/peripheral troubleshooting.
• Experience supporting enterprise software applications and working in SLA-driven environments.
• Familiarity with remote support tools such as Bomgar, SecureLink, PCAnywhere, or Windows Remote Desktop.
• Basic to intermediate knowledge of SQL databases and query troubleshooting.
• Experience using ticketing or CRM systems such as Oracle, Siebel, or similar platforms.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Excellent multitasking, prioritization, and problem-solving abilities in a fast-paced environment.
• Strong customer service mindset with reliability, attention to detail, and a proactive attitude.
• Preferred: experience in pharmacy, healthcare IT, or pharmaceutical workflow environments; IT certifications such as A+, Network+, or MCITP.

• Hourly compensation ranging from $24.00 to $27.00 based on experience and qualifications.
• Comprehensive health coverage including medical, dental, and vision insurance.
• Paid time off, paid holidays, and parental leave programs.
• 401(k) retirement plan with company match and financial wellness support.
• Remote work environment with required home office setup support and flexibility.
• Wellness programs, employee assistance resources, and fitness-related benefits.
• Professional development opportunities and exposure to healthcare technology systems.
• Additional employee discounts, recognition programs, and engagement initiatives.