Parts Counter Clerk in McPherson, Kansas at Midway Motors

The Midway Motors Auto Group is looking for a Parts Counter Specialist to join our team. This role is responsible for assisting customers and technicians with parts needs, maintaining inventory accuracy, and delivering exceptional customer service. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced environment while building strong relationships with customers and coworkers.

• Assist retail, wholesale, and internal customers in identifying and purchasing the correct parts and accessories.
• Provide outstanding customer service in person, over the phone, and through electronic communication.
• Answer incoming calls promptly and professionally while identifying sales opportunities.
• Support dealership technicians by supplying parts needed for repairs and maintenance.
• Process parts orders accurately and efficiently.
• Receive, stock, label, and organize incoming inventory.
• Monitor inventory levels and notify management of low-stock or out-of-stock items.
• Source hard-to-find parts and coordinate special orders when necessary.
• Track and follow up on outstanding customer and shop orders.
• Return unused, obsolete, or warranty parts according to manufacturer and dealership guidelines.
• Assist with inventory counts, annual parts returns, and department audits.
• Process invoices, payments, credits, and returns accurately.
• Maintain organized records of invoices, orders, and related documentation.
• Communicate with service advisors, technicians, and customers regarding order status and availability.
• Maintain a clean, organized, and professional parts department.
• Perform additional duties as assigned by management.

• Previous automotive parts experience preferred but not required.
• Strong customer service and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer and data entry skills.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team while maintaining a positive attitude.
• Valid driver's license and acceptable driving record preferred.

At Midway Motors, we hire team members who live our core values. We are looking for someone who is:

• Customer-focused and service-oriented
• Reliable and accountable
• A strong team player
• Organized and detail-oriented
• Professional in appearance and communication
• Willing to learn and grow within the organization

Join a team that values hard work, integrity, and taking great care of our customers and communities.

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to walk, sit, stand, reach with arms and hands, use his/her hands and fingers, to handle or feel.

The employee is occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. Employee will frequently lift up to 50 pounds, occasionally lift 75 pounds, and rarely lift 100 pounds with assistance. Vision abilities required by this job include close vision.

WORK ENVIRONMENT

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, work will be carried out mostly in a climate-controlled office/warehouse setting. The noise level in the work environment is usually quiet to moderate.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.