Manager, Digital Retention in Kolkata, West Bengal at Oxford University Press

• Title: Manager, Digital Retention
• Department: Sales Support
• Location: Guwahati

This is a meaningful opportunity to play a critical role in strengthening customer retention and long-term engagement within Oxford University Press’s Education business. As a Manager, Digital Retention, you will directly contribute to ensuring that schools experience sustained value from OUP’s blended learning solutions.

This role is an excellent step for professionals seeking to transition into a high-impact position that blends academic delivery, stakeholder engagement, and customer success. You will be part of a purpose-driven organisation focused on improving learning outcomes and building lasting partnerships with schools.

The role is particularly engaging as it combines academic implementation, customer interaction, and cross-functional collaboration. You will work closely with schools, sales teams, and product stakeholders while delivering impactful interventions such as trainings, classroom observations, and engagement activities, both online and offline.

In this role, you will:

• Support schools in the academic implementation of blended learning products through a mix of online and offline engagement
• Ensure timely and high-quality execution of planned academic interventions, including trainings and classroom observations throughout the year
• Address and resolve school queries and concerns by identifying and leveraging the appropriate internal channels
• Collaborate closely with state and regional teams to enhance market presence and increase footprint across assigned geographies
• Conduct product demonstrations in prospective schools to support acquisition efforts
• Coach and support state and regional sales teams to strengthen their effectiveness
• Maintain timely documentation and reporting of all school-facing interventions
• Drive structured and consistent engagement activities to enhance school satisfaction and retention

Impact:
Your role will be central to ensuring that schools continue to engage with OUP’s offerings and derive tangible value from them. By enhancing customer experience and ensuring successful implementation, you will directly contribute to retention, growth, and long-term partnerships, supporting the organisation’s broader strategic goals.

• Graduate or postgraduate degree with strong communication and collaboration skills
• Minimum 5 years of experience in the EdTech industry
• Ability and flexibility to travel extensively (15–20 days per month)
• Strong stakeholder management and problem-solving skills

• Teaching or teacher training experience
• Strong alignment with values such as ownership, integrity, and a proactive “Be the Cause” mindset

Please contact shariq.anwar@oup.com with any queries relating to this role. To ensure a smooth application process, please submit your CV through the application link rather than via email.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.