Customer Quality Engineering Technician/Liaison in Clinton, Tennessee at Shawmut

Represent Shawmut at specified customer locations by performing on-site visits. Coordinate/facilitate effective communication between Shawmut and our Customers.

Responsibilities

• Assist in problem investigation, root cause determination and corrective action implementation. Track and coordinate engineering changes, trial runs, etc. to improve First Time Quality.
• Track and monitor to closure, open issues as it relates to the customers.
• Any reasonable request deemed necessary by management.
• Stop production to prevent nonconforming material from being shipped to the customer.
• Advise management of those situations which may pose a significant risk to the product assurance, operator safety, or customer satisfaction results.
• Provide on-site support at customer’s facility to disposition and determine description of defect / rejection and root cause of nonconforming material. Identify vendor responsibility for nonconforming material and report to Quality department for recovery.
• Establish containment of suspect material at customer location, if applicable.
• Share customer visit reports to quality team.

• High School graduate or equivalent education and experience combination.
• At least three (3) years in manufacturing environment, automotive manufacturing a plus.
• 3+ years of experience interfacing with customers.
• Strong communication skills.
• Detail-oriented.
• Computer skills.
• Established organizational skills.
• Experience in automotive industry, familiar with IATF 16949 / ISO9001.
• Must be able and willing to travel mostly by car 50-75% of the time on a weekly basis to customers within Western IN/Eastern KY region.
• Must wear safety glasses when in the plant.
• Must follow Shawmut’s general safety regulations.
• Must follow customer’s general safety regulations while at their location.
• Quality representative experience a plus.
• Sorting and inspection experience a plus.