Front Desk Agent in Indianapolis, Indiana at Fairfield Inn & Suites

Job Summary:Fairfield Inn & Suites is urgently hiring a friendly, professional Front Desk Agent to join our busy hotel team. As the first point of contact for our guests, you will deliver welcoming, efficient service while supporting smooth check-ins and check-outs. You’ll help manage reservations, answer questions, and resolve guest needs with care and professionalism. If you enjoy hospitality, teamwork, and a fast-paced environment, we’d love to meet you.Benefits (Part-Time):MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance StandardPaid Holiday for Full Time/Part Time – upon hirePaid Time Off for Full Time/Part Time – after 6 months of serviceNationwide employee stay discounts for hotel brandsResponsibilities:Welcome and assist guests during arrival and departureProcess payments, issue room keys, and complete check-in/check-out tasksRespond promptly to guest questions, requests, and concernsCoordinate with housekeeping and maintenance to support guest needsMaintain accurate reservation and guest account records Requirements: High school diploma or equivalent required 1+ year of customer service experience preferred Comfortable using hotel reservation software and related computer systems Ability to understand and follow directions accurately and efficiently Ability to interact professionally with internal and external customers, using patience, tact, and diplomacy to de-escalate concerns and resolve issues Ability to collect accurate information and handle routine problem-solving at the front desk Able to stand for long periods during shifts Available to work weekends Crosspoint Blvd Hotel Partners, LLC dba Fairfield Inn & Suites Indianapolis/Fishers is located near Roche Diagnostics Corporation and just a 15-minute drive from Keystone Mall, close to Ruoff Music Center, Connor Prairie, Fishers, and the Nickel Plate District. As a hospitality leader, we provide welcoming service and smooth day-to-day experiences for our guests. Dora Hospitality offers a great place to work and was voted Best Hospitality Company to work for by Randy Starr and 5 Starr Engagement based on associate opinion surveys in 2025—making it an ideal environment for a part-time Front Desk Agent to deliver exceptional guest service.