Lead, Inside Sales in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead, Inside Sales based in the United States.
This is a mission-driven leadership role at the front line of behavioral healthcare access, where sales excellence directly translates into life-changing patient outcomes. You will lead a high-performing admissions and inside sales team responsible for guiding prospective patients and families through critical first steps into care. The role blends people leadership, operational rigor, and high-volume sales execution in a fast-paced, KPI-driven environment. You will ensure every interaction is handled with empathy, speed, and precision, setting the tone for the entire care journey. Beyond day-to-day performance, you will shape how the admissions function scales, improves, and consistently meets aggressive conversion and service targets. The environment is highly collaborative, metrics-focused, and deeply aligned with a purpose of expanding access to life-saving treatment.
Lead and develop a team of Admissions Coordinators, ensuring high performance across inbound and outbound engagement with prospective clients, families, and referral partners, while maintaining strong service quality and conversion outcomes.
- Oversee hiring, onboarding, coaching, and performance management to build a consistently high-performing inside sales and admissions team.
- Manage scheduling, workload distribution, and operational processes to ensure efficient coverage and responsiveness across high-volume communication channels.
- Drive achievement of key KPIs including admission rates, conversion metrics, patient satisfaction, call quality, and time-to-admission performance.
- Ensure timely, accurate, and compassionate communication with all prospective patients and stakeholders throughout the admissions funnel.
- Partner cross-functionally with internal teams to resolve issues, improve workflows, and ensure smooth handoffs into care programs.
- Develop and refine best practices for admissions and conversion processes, improving consistency, scalability, and overall effectiveness.
- Provide regular reporting and updates to leadership on team performance, operational risks, and improvement opportunities.
1–4+ years of experience leading or mentoring inside sales, admissions, or high-volume customer-facing teams, with a proven ability to drive performance in fast-paced, metrics-driven environments. Strong operational discipline and people leadership skills are essential.
- Experience managing or working with CRM systems such as Salesforce.
- Strong multitasking ability with the capacity to handle high call volume and prioritize effectively under pressure.
- Excellent communication skills with a strong emphasis on empathy, clarity, and customer/patient engagement.
- Comfort working with performance KPIs, service levels, and conversion targets.
- Experience in behavioral health, healthcare, or regulated environments is a plus.
- Familiarity with HIPAA standards and compliance requirements is an advantage.
- Proficiency with Microsoft Office and Google Workspace tools.
- Competitive base salary range of $75,000–$85,000 annually
- Performance-based bonus opportunity
- Comprehensive health, dental, and vision insurance
- Paid time off and structured leave policies
- Remote work flexibility
- Employee assistance programs and mental health support resources
- Opportunity to lead a mission-driven team improving access to critical care
- Career growth in a fast-scaling healthcare organization.