Patient Intake Concierge in Scottsdale, Arizona at Envita Medical Centers LLC

Envita Patient Intake Concierge

ENVITA | Full-Time | On-Site | Scottsdale, Arizona | Compensation: $25-$27 per hour

Every day, patients and families contact Envita searching for hope, clarity, and options they may not have found elsewhere. Many are facing cancer, Lyme disease, complex chronic illness, uncertainty, fear, frustration, or emotional exhaustion.

The Patient Intake Concierge is often the first live voice a patient hears when they contact Envita. This role exists to ensure every caller is greeted with warmth, professionalism, empathy, and confidence, while also helping gather accurate preliminary information and connecting the patient to the appropriate Patient Care Coordinator or internal team member.

This is not a traditional front desk or call transfer role. It is a mission-critical patient experience position that helps protect the quality of Envita’s first impression, supports responsive lead intake, and helps patients move to the right next step with clarity and confidence.

Envita Medical Center is a nationally recognized integrative oncology and chronic disease treatment center located in Scottsdale, Arizona. Envita combines conventional medicine, advanced diagnostics, genomic science, immunotherapy, targeted therapies, and personalized treatment strategies to help patients facing cancer, Lyme disease, and other complex chronic illnesses.

At Envita, patients are more than a diagnosis. Every patient is treated with compassion, dignity, respect, and an unwavering commitment to delivering an exceptional care experience.

Envita is experiencing growth as more patients and families seek innovative care options beyond conventional approaches. As call volume and patient interest increase, Envita must ensure that every patient receives a calm, compassionate, high-quality first response even when a Patient Care Coordinator is unavailable.

The Patient Intake Concierge role exists to:

This role is important because patients may not remember every detail of the first call, but they will remember how they were treated.

The Patient Intake Concierge provides compassionate, professional phone-based support for prospective patients and families contacting Envita Medical Center. This individual answers incoming calls, listens carefully, gathers preliminary patient information, completes partial intake questions when a Patient Care Coordinator is unavailable, documents information accurately, and ensures each patient is connected to the proper next step.

Between calls, this role also supports patient onboarding communication by responding to approved emails and high-level text messages, documenting communication, routing questions appropriately, and helping ensure newly qualified patients receive timely follow-up from the appropriate Patient Care Coordinator or patient enrollment team member.

The position also includes administrative support related to patient onboarding, including responding to approved emails and text messages, documenting those communications, and routing patient questions to the proper next step.

Success in this role requires emotional intelligence, warmth, patience, professionalism, attention to detail, strong phone presence, sound judgment, strong written communication, CRM discipline, and the ability to remain calm with patients and families who may be scared, overwhelmed, skeptical, or uncertain.

The best person for this role is kind, polished, articulate, organized, coachable, and deeply committed to making every patient feel valued from the first interaction.

For many patients, calling Envita is not just a routine phone call. It may be the result of fear, frustration, research, family pressure, medical uncertainty, or disappointment with previous treatment options.

The Patient Intake Concierge helps bring calm and order into that moment.

This role helps patients feel:

The strongest performers do not simply answer the phone. They create emotional safety, gather accurate information, protect the patient experience, support timely documentation, and help the Patient Care Coordinator team serve patients more effectively.

This role sits at the intersection of patient experience, intake quality, responsiveness, lead qualification, communication accuracy, team support, and brand reputation.

A rushed, cold, confusing, or inaccurate first call can create anxiety and weaken trust. A warm, calm, clear, and professional first call can immediately help the patient feel that Envita is different.

The Patient Intake Concierge supports Envita by ensuring incoming patients are greeted with care, captured accurately in the system, contacted or routed quickly, and moved to the right next step without feeling dismissed, transferred around, or treated like a number.

This administrative support is intended to strengthen patient onboarding, reduce communication gaps, and help protect a warm, organized, and responsive patient experience.

Patients and families should consistently feel:

Every patient interaction should leave the person feeling more supported and less confused than before the conversation began.

During the first 30 days, the Patient Intake Concierge will focus on learning Envita’s mission, culture, patient journey, intake process, communication standards, systems, approved call workflows, Salesforce documentation standards, and appropriate email/text response protocols.

By Day 60, the Patient Intake Concierge should be independently managing incoming calls, completing approved partial intake workflows, and supporting approved email/text communication with consistency and professionalism.

By Day 90, the Patient Intake Concierge should be viewed as a dependable front-door patient experience resource who protects quality, responsiveness, accuracy, and professionalism across incoming patient calls, emails, text messages, and handoffs.

Within the first year, the Patient Intake Concierge should become a trusted and highly dependable member of the patient experience team.

The goal is not to rush patients to the calendar. The purpose of the scorecard is to protect quality, responsiveness, qualification accuracy, and patient confidence while improving the front-end intake process over time.

Calls should be evaluated using a balanced scorecard that includes:

Scorecard standards may be refined as Envita improves staffing, call coverage, systems, training, and workflow expectations.

The ideal candidate is a warm, articulate, emotionally intelligent professional who enjoys helping people and can create trust quickly over the phone and in written communication. They are organized, dependable, detail-oriented, coachable, and comfortable speaking with patients and families who may be scared, overwhelmed, or uncertain.

They understand that their role is not to diagnose, advise clinically, or pressure anyone. Their role is to listen, reassure, gather accurate information, document clearly, respond professionally, and help patients move to the right next step with confidence.

Average performers answer the phone and pass along messages.

Strong performers make patients feel calm, heard, and properly guided.

Exceptional performers protect the Envita experience by creating trust from the first call, gathering accurate information, documenting clearly, responding professionally across phone, email, and text, routing patients correctly, and supporting Patient Care Coordinators with clean, complete, high-quality intake information.

Top performers understand that the first call can shape how a patient feels about Envita before they ever meet a provider or Patient Care Coordinator. They balance responsiveness with empathy, quality with speed, and documentation discipline with human connection.