Accounts Payable Specialist II (Full Cycle) in at SupportNinja

Are you a detailed financial investigator who loves connecting numbers, catching hidden discrepancies, and solving complex ledger puzzles? As our next Accounts Payable Specialist II, you won’t just be inputting data—you’ll be a vital, high-impact member of our Finance & Accounting (F&A) team. Working as an Individual Contributor directly alongside our Controller (Associate Director for F&A), you will act as a key guardian of our financial integrity. We are looking for a highly analytical individual who thrives in a fast-paced environment and is ready to tackle high-volume transaction processing and business-critical ledger balances with a proactive, zero-error mindset. If you want to leverage your US GAAP foundation and systems expertise to accelerate your career trajectory in a premium remote workspace, your next big career move starts here.

Work Setup: Remote - BYOD (Bring Your Own Device). Candidates must have a reliable, high-performing personal computer and home internet workspace setup.

Schedule/Hours: 9:00 AM – 5:00 PM PST, Monday – Friday (Night Shift for PH/Local time).

Job Summary: The Accounts Payable Specialist II is responsible for maintaining and analyzing critical financial records, preparing reports, and ensuring airtight compliance with company policies and established accounting standards. Working directly with leadership, this role utilizes deep accounting knowledge to execute everyday transaction processing, smoothly resolve escalated balance discrepancies, and completely own complex month-end closing procedures.

• High-Impact Processing: Own and efficiently process a high volume of accounting transactions with elite accuracy across Accounts Payable (AP) and General Ledger (GL) entries.

• Advanced Reconciliations: Follow specific directions on methods and processes of account reconciliations, troubleshooting and resolving escalated issues as needed.

• Month-End Ownership: Step up during high-stakes closing windows to completely own complex account reconciliations and bank statement reconciliations while identifying discrepancies.

• Professional Communication: Deliver exceptional internal and external customer service, responding to customer emails and calls in a courteous, professional, and timely manner.

• Financial Integrity & Compliance: Ensure strict adherence to Generally Accepted Accounting Principles (GAAP) and internal accounting controls.

• Documentation & Continuous Learning: Prepare and maintain accurate accounting reports and financial documentation while staying up-to-date on company policies, products, and services by participating in training programs.

• Collaborative Support: Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times, collaborating across departments and performing other duties as assigned.

• KPI Excellence: Consistently meet or exceed specific performance targets and financial KPIs to support overall business momentum.

• Experience: 3+ years of rock-solid experience in a dedicated Accounts Payable role.

• Background: We are seeking candidates with more Accounts Payable experience versus a basic finance background.

• Proven Experience: Proven experience in processing vendor invoices, reconciling accounts, and managing vendor relationships.

• Core Technical Knowledge: Strong understanding of accounting principles and procedures.

• Specialized Knowledge: Have an idea about Prepaid Accounts.

• Systems & Software Expertise: Experience with accounting software (e.g., QuickBooks, SAP) is a plus.

• Nice-to-have: NetSuite and Coupa (tools background).

• Attention to Detail: Excellent analytical and problem-solving skills with a high degree of accuracy and attention to detail.

• Analytical & Precise: You combine excellent data entry and mathematical skills with sharp problem-solving acumen to ensure a proactive work track record with minimal to no errors.

• Communication & Interpersonal Skills: You possess excellent communication and interpersonal skills, seamlessly matching financial acumen with cross-functional collaboration and customer service.

• Adaptable Performer: You have a proven ability to work effectively, stay organized, and manage time layout under pressure in a fast-paced, deadline-driven environment.

• Competitive Compensation.

• Full adherence to government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Comprehensive Life Insurance coverage.

• HMO coverage starting on Day 1.

• Free Dependents: One (1) dependent covered upon regularization, with a second (2) dependent added after one year of service.

• Generous paid time off + custom birthday leave.

• Structured career path opportunities along with skills training and professional development.

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Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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