Lead Bartender in San Pablo, California at Lytton Rancheria

SUMMARY:

The Lead Bartender is responsible for providing exceptional guest service while serving as the shift leader for the bar operation. In addition to performing all duties of a Bartender, the Lead Bartender assists with coordinating daily bar operations, ensuring quality standards are maintained, supporting and coaching Bartenders and Barbacks, maintaining inventory and organization, and serving as a resource to the team. The Lead Bartender leads by example through professionalism, product knowledge, and commitment to outstanding Guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (include but not limited to the following)

Guest Service

• Perform all duties of the Bartender position.
• Deliver friendly, professional, and efficient service to every Guest.
• Foster a welcoming, energetic, and fun atmosphere.
• Resolve Guest concerns quickly and professionally, escalating issues when appropriate.
• Ensure beverage quality, consistency, and presentation standards are maintained.
• Promote gaming promotions, special events, and property amenities.

Leadership

• Serve as the primary point of contact for Bartenders and Barbacks during assigned shifts.
• Lead by example in professionalism, attendance, appearance, and guest service.
• Assist in coordinating workflow to ensure efficient bar operations.
• Provide coaching, guidance, and support to Team Members during the shift.
• Assist with the onboarding and training of new Bartenders and Barbacks.
• Reinforce company policies, service standards, and responsible beverage service practices.
• Communicate operational concerns to management.
• Assist management in identifying operational improvements.

Operations

• Monitor bar setup before opening and ensure proper closing procedures are completed.
• Ensure bars remain fully stocked throughout the shift.
• Assist with liquor, beer, wine, and supply inventories.
• Help monitor product usage to reduce waste and shortages.
• Ensure recipes, portion controls, and pour standards are consistently followed.
• Verify that all equipment is functioning properly and report maintenance issues promptly.
• Maintain organization, cleanliness, and sanitation standards throughout the shift.

Cash Handling

• Operate POS systems accurately.
• Follow all cash handling procedures.
• Assist in resolving register discrepancies.
• Ensure compliance with financial controls and internal procedures.

Safety & Compliance

• Monitor Guest alcohol consumption and intervene appropriately.
• Ensure Responsible Beverage Service (RBS) standards are followed.
• Promote compliance with health department regulations.
• Maintain a safe work environment.
• Assist management during emergency situations as directed.

Team Support

• Work collaboratively with Cocktail Servers, Barbacks, Supervisors, Security, and other departments.
• Step into operational needs during high-volume periods.
• Assist with scheduling breaks when requested by management.
• Perform additional duties assigned by management.

QUALIFICATIONS:

KNOWLEDGE, SKILLS & ABILITIES:

• Advanced knowledge of mixology and beverage preparation.
• Strong organizational skills.
• Ability to prioritize multiple tasks.
• Strong conflict resolution skills.
• Ability to coach others constructively.
• Ability to maintain composure during busy service periods.
• Strong attention to detail.
• Ability to work independently while supporting the team.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

• While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The Team Member frequently is required to stoop, kneel, or crouch; talk or hear; and taste or smell.
• The Team Member must regularly grasp, lift and/or carry, or otherwise transport up to 50 pounds and move or push on a hand cart/truck a maximum of 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.