Auto Appraisal Supervisor in Miami, Florida at United Auto Insurance

COMPANY OVERVIEW:

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for an Appraisal Supervisor (Field) to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.

SCOPE:

We are seeking a results-driven Appraisal Supervisor to help lead a team of field and desk appraisers. In this role, you will oversee the accurate and timely assessment of vehicle damages, ensure compliance with state regulations, assist with our Direct Repair Program (DRP) review incoming subrogation estimates/total losses and uphold quality standards across our appraisal operations. The ideal candidate is experienced in vehicle damage estimating, a strong communicator, and a collaborative leader with a commitment to operational excellence.
This position is also offered in a remote work arrangement, allowing the ideal candidate to work from their preferred location within the South Florida area, this position can work remotely.

Key Responsibilities:
Team Leadership & Workflow Management

• Organize, mentor, and develop a high-performing team of field and/or virtual appraisers.
• Assign, monitor, and prioritize appraisal workloads to meet service level agreements (SLAs) and company objectives.
• Conduct regular team meetings to share updates, resolve issues, and encourage engagement.
• Provide coaching, feedback, and performance evaluations to foster individual and team growth.

Claims Review & Oversight

• Review complex or high-value claims for estimate accuracy, policy compliance, and state regulatory adherence.
• Serve as a point of escalation for disputed or sensitive claims.
• Collaborate with adjusters, repair facilities, and legal or compliance teams when necessary.

Quality Assurance & Training

• Implement and manage quality assurance programs to ensure consistent and accurate appraisals.
• Conduct regular audits and provide feedback to improve appraisal performance.
• Develop and deliver training sessions to enhance appraiser skills and knowledge of evolving industry practices.

Compliance & Industry Knowledge

• Ensure all appraisal activities align with state regulations (especially Florida), company guidelines, and ethical standards.
• Stay current on repair laws, parts/materials pricing trends, and insurance industry best practices.

Qualifications:

• 5+ years of experience in auto claims or vehicle damage appraisals; 2+ years in a supervisory or leadership role preferred.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Proficiency with estimating software (CCC One, Audatex, Mitchell, etc.).
• Strong knowledge of Florida-specific repair laws and insurance regulations.
• Valid driver's license and ability to travel for in-person inspections (if applicable).
• Industry certifications (I-CAR, ASE, etc.) a plus.

Skills & Competencies:

• Exceptional organizational and prioritization skills.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication.

BENEFITS:

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Voluntary Short Term and Long-Term Disability

UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.