Coordinator of Dual Credit Student Experience in Carterville, Illinois at John A Logan College

The Coordinator of Dual Credit Student Experience supports dual credit and early college students through onboarding, academic navigation, and outreach activities at John A. Logan College. This part-time, grant-funded position works with high school partners and college departments to support student transition into and navigation of college coursework.

Operating under direct supervision and established procedures, the Coordinator provides student-facing support related to college systems, communication tools, and engagement efforts that promote access, clarity, and persistence.

Work hours vary seasonally based on enrollment cycles and outreach needs, with increased activity during peak enrollment periods. This position does not require evening or weekend work.

Education & Experience Requirements

Education Required

• Associate’s Degree

Education Preferred

• Bachelor’s Degree

Experience Required

• Experience working with high school and/or college students
• Experience providing student-facing support in an educational or related setting

Experience Preferred

• Familiarity with learning management systems (such as Desire2Learn, Canvas, or comparable platforms)

Essential Functions & Position Duties

Student Onboarding & Transition Support

Supports dual credit and early college students during initial enrollment periods to ensure a smooth transition into college coursework.

• Visit assigned high schools during the first two weeks of each academic term to provide in-person onboarding support
• Assist students with login credentials, student email access, and navigation of the learning management system to ensure access to course materials
• Guide students in locating course schedules and understanding enrollment details to promote readiness for the academic term
• Support students with schedule adjustments by directing them to appropriate processes and resources

Student Navigation & Academic Support

Provides guidance and support to help students understand and effectively use college systems and resources.

• Explain college tools, platforms, and processes in a clear, accessible manner to support student success
• Respond to routine student questions and connect students to appropriate campus resources as needed
• Reinforce student understanding of expectations related to dual credit participation and course engagement

Outreach & Student Engagement

Assists in outreach activities and engagement initiatives to enhance the dual credit student experience.

• Plan and organize a dual credit student event to support engagement and connection to the college
• Participate in outreach activities in collaboration with high school and college partners to promote program awareness

Cross-Functional Collaboration

Works collaboratively with internal and external partners to ensure a coordinated, consistent student experience.

• Collaborate with Enrollment Management staff and campus partners to ensure alignment in student support efforts
• Communicate with high school partners and college departments to support student onboarding and engagement activities

Digital Resource Development

Supports the development and organization of online tools that enhance student understanding of academic and career pathways.

• Assist in the creation and development of a College and Career Pathway navigation system on the JALC website
• Organize content and resources to improve clarity and accessibility of pathway information for students

Non-Essential Functions of the Position

• Assist with student orientation sessions, workshops, or campus events beyond primary dual credit onboarding activities
• Provide occasional support for outreach or recruitment efforts beyond primary dual credit responsibilities as assigned
• Assist with maintaining departmental materials or guides as needed
• Participate in team meetings, training sessions, and professional development opportunities
• Support special projects or initiatives within Enrollment Management as assigned

Knowledge, Skills, and Abilities (KSAs)

Knowledge

• Basic understanding of college systems, processes, and terminology related to dual credit or early college programs
• Familiarity with student support approaches that promote access, engagement, and persistence
• General awareness of learning management systems and student communication tools

Skills

• Communication skills to explain information clearly in an approachable, student-centered manner
• Organizational skills to manage multiple tasks, schedules, and outreach activities during peak periods
• Customer service skills to provide responsive, professional support to students, families, and partners
• Basic technology skills, including Microsoft Office applications and the ability to learn institutional systems
• Collaboration skills to work effectively with internal departments and external high school partners

Abilities

• Ability to interact professionally with students, families, high school staff, and college personnel
• Ability to explain technical processes (e.g., login systems, course navigation tools) in clear, simplified terms
• Ability to follow established procedures and seek guidance when needed
• Ability to adapt to changing schedules and workload demands during high-volume enrollment periods
• Ability to maintain confidentiality of student information in accordance with FERPA guidelines
• Ability to manage assigned tasks independently while collaborating effectively with others

Job Attributes

• Student-Centered Service: Approaches interactions with attentiveness, respect, and a focus on student needs.
• Procedural Consistency: Follows established processes and guidelines to ensure accurate, reliable student onboarding and support activities.
• Communication Clarity: Communicates in a way that is clear, accessible, and appropriate to the audience.
• Adaptability: Adjusts to changing schedules, high-volume periods, and evolving student needs during enrollment cycles.
• Collaboration: Works cooperatively with college staff and high school partners to support a coordinated and consistent student experience.
• Initiative: Identifies routine student needs and takes appropriate action within defined responsibilities while seeking guidance when needed.

Core Competencies

Student Support & Engagement

Basic

• Assists students using provided resources; supports navigation of college systems
• Responds to students in a professional and supportive manner

Proficient

• Independently supports common onboarding and navigation needs
• Anticipates questions and builds student confidence

Advanced

• Identifies trends in student needs and recommends improvements
• Supports enhancement of student engagement strategies

Communication & Stakeholder Interaction

Basic

• Communicates clearly using established materials; escalates complex issues

Proficient

• Coordinates communication effectively with students, families, and partner groups

Advanced

• Identifies communication gaps and contributes to improved messaging and resources

Organization & Task Management

Basic

• Completes assigned tasks accurately under guidance; follows established processes

Proficient

• Manages multiple priorities during peak periods with minimal supervision

Advanced

• Suggests workflow improvements and supports coordination of projects or events

Technology & Systems Navigation

Basic

• Uses systems with guidance; assists with basic student access and navigation

Proficient

Navigates systems independently and resolves common issues

Advanced

• Identifies recurring challenges and contributes to improved tools or resources

Working Conditions

Environment

• Work is performed in a professional office environment within the Enrollment Management or Dual Credit office
• Regular interaction with students, high school partners, and college staff on campus and at off-site high school locations
• Travel to local high schools is required during peak onboarding periods

Schedule

• Part-time position with work hours that vary based on the academic calendar and enrollment cycles
• Increased hours may be required during peak enrollment periods
• No evening or weekend work is required

Physical Demands

• The position may require periods of standing, walking, and sitting while providing student support and conducting outreach visits
• Frequent use of a computer and standard office equipment
• Occasional lifting of materials (e.g., event supplies or printed materials) up to 25 pounds

Deadline to Apply: Open until filled

Type of Position: Part-time professional; Grant-funded

If you have questions, please contact the Office of Human Resources by calling 618-985-2828, extension 8912, or by emailing humanresources@jalc.edu.

JALC Mission: “To enrich lives through learning and community engagement.”

John A. Logan College is an equal-opportunity employer. John A. Logan does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service or any other characteristic protected by law.