Senior Hardware/Software Installation Technician (Survey Team Lead) in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Hardware/Software Installation Technician (Survey Team Lead) based in the United States.

This is a senior field-based opportunity supporting a critical U.S. military IT modernization program across Army installations.
You will lead technical site surveys, assess infrastructure readiness, and translate field findings into detailed engineering and installation plans.
The role combines hands-on expertise in networking, hardware, software, structured cabling, power, and systems integration with technical leadership responsibilities.
You will serve as a key liaison between project leadership, government stakeholders, and installation teams while ensuring work meets operational and security requirements.
The position involves extensive travel, with approximately 90% of time spent on deployments across CONUS and potentially OCONUS locations in the future.
You will also mentor technicians, troubleshoot complex field issues, and ensure installations are thoroughly tested and documented.
This role is well suited to a proven DoD IT professional who enjoys hands-on technical work, field leadership, and contributing directly to mission-critical infrastructure modernization.

• Lead physical technical site surveys at military installations across CONUS and potentially OCONUS locations, evaluating available space, power, cooling/HVAC, connectivity, and infrastructure readiness.
• Assess existing network infrastructure, including fiber and copper cabling, patch panels, conduit, racks, and related systems, to identify upgrade and installation requirements.
• Develop comprehensive Site Survey Reports (SSRs), Installation Design Plans (IDPs), floor plans, rack elevations, power calculations, and other engineering documentation.
• Produce accurate Bills of Materials (BOMs) to support procurement, logistics, and upcoming hardware and infrastructure deployments.
• Create and maintain technical drawings and network diagrams using Microsoft Visio and/or AutoCAD.
• Install, configure, test, and troubleshoot IT hardware and associated software, including routers, switches, cryptographic devices, UPS systems, operating systems, and firmware.
• Load and configure Windows and Linux operating systems and apply required security baselines, including STIG configurations, in accordance with DoD cybersecurity standards.
• Conduct system burn-in testing, validation, and troubleshooting before final acceptance and deployment.
• Diagnose complex hardware, software, and interoperability issues in the field and coordinate with engineering and backend technical teams to resolve them.
• Serve as the primary technical liaison between the Program Management Office (PMO), government Points of Contact (POCs), military installations, and field personnel.
• Ensure field activities comply with applicable safety requirements, military installation access procedures, technical standards, and program policies.
• Provide daily status updates, After Action Reports (AARs), survey findings, and other required documentation throughout deployments.
• Mentor and support fellow technicians, helping ensure team members remain current with required training, certifications, and program expectations.

• Bachelor's degree in Information Technology, Engineering, or a related field, combined with approximately 10 years of experience in hardware/software integration and structured cabling.
• Demonstrated experience conducting technical site surveys in Department of Defense or federal government environments.
• Active Secret security clearance is required to start; Top Secret clearance is preferred.
• Strong experience with military or government IT infrastructure, networking, systems integration, and installation environments.
• Proficiency with Microsoft Visio for network diagrams, floor plans, rack elevations, and related engineering documentation; AutoCAD/CAD experience is a plus.
• Strong understanding of power and environmental requirements, including NEMA plugs, UPS sizing, BTU calculations, space constraints, and HVAC considerations.
• Knowledge of fiber-optic and copper cabling standards, including single-mode, multi-mode, and CAT6.
• Hands-on experience installing and troubleshooting routers, switches, cryptographic devices, UPS systems, operating systems, firmware, and related IT infrastructure.
• Knowledge of DoD cybersecurity practices, including STIG implementation and system baselining.
• Strong technical writing and documentation skills, with the ability to produce accurate site survey reports, installation plans, diagrams, BOMs, and status reports.
• Strong communication and interpersonal skills, with the ability to work directly with government customers, project leadership, engineers, technicians, and other stakeholders.
• Proven leadership and mentoring capabilities, with the ability to coordinate field teams and maintain accountability in demanding deployment environments.
• Ability and willingness to travel approximately 90% of the time, including CONUS deployments and potentially OCONUS assignments.
• U.S. Army Signal Brigade, DISA, or DoDIN network installation and modernization experience is highly desirable.
• BICSI Technician or RCDD certification is a plus.
• Ability to lift and carry equipment weighing up to 50 pounds and work in confined spaces such as server closets and raised-floor environments.

• Annual salary: $74,700–$150,000, depending on qualifications and experience.
• Remote-based position with extensive field deployment opportunities.
• Opportunity to support critical U.S. military and national security IT modernization missions.
• Exposure to complex enterprise networking, communications, hardware, software, and infrastructure environments.
• Opportunity to take on technical leadership responsibilities and mentor field technicians.
• Potential opportunity for future OCONUS deployments.
• Collaborative culture centered on teamwork, integrity, continuous improvement, and mission focus.
• Opportunity to work alongside technical professionals supporting high-priority government missions.
• Equal employment opportunities for protected veterans and individuals with disabilities.