Systems Administrator II in Jacksonville, Florida at Streamline Imaging LLC

Location: Jacksonville, FL (Hybrid)
Schedule: On-site Monday through Thursday, Remote Fridays

About the Role
We are seeking a Systems Administrator II to support and maintain our cloud-hosted IT infrastructure while serving as a key technical resource for our employees and business operations.

In this role, you'll have primary ownership of core systems administration functions across our Azure-based environment, including Azure Virtual Desktop (AVD), Entra ID, Intune, hosted servers, and VOIP platforms. You'll also serve as a backup resource to our Tier 1 Service Desk, providing escalated support and helping ensure a seamless technology experience across the organization.

This position is ideal for a technology professional who enjoys balancing cloud infrastructure administration with hands-on technical work, including device deployments, networking troubleshooting, and on-site support. You'll have the opportunity to work across a broad technology stack while playing a critical role in maintaining secure, reliable, and efficient IT operations.

What You'll Do
- Systems & Cloud Administration
- Administer and maintain Azure Virtual Desktop (AVD) environments and hosted/cloud server infrastructure.
- Monitor system performance, availability, and capacity, and perform lifecycle management activities.
- Manage Entra ID and hybrid identity environments, including user administration, application access, app registrations, and conditional access policies.
- Configure and manage endpoint policies and device deployments through Microsoft Intune.

Technical Support & Service Delivery
- Serve as backup coverage for the Tier 1 Service Desk during periods of high volume, team absences, or as needed.
- Troubleshoot and resolve escalated Tier 2 and Tier 3 issues related to hardware, software, networking, accounts, and system access.
- Own incidents through resolution, perform root-cause analysis, and implement long-term corrective actions.

Infrastructure & Hardware Management
- Lead or assist with deployments of network-connected office technologies, including printers, scanners, and other business equipment.
- Configure, provision, reclaim, wipe, and redeploy employee devices throughout their lifecycle.
- Coordinate shipping and receiving of equipment for remote employees, vendors, and repair facilities.
- Troubleshoot office networking issues involving switches, access points, cabling, DNS, DHCP, and TCP/IP connectivity.

VOIP & Communications
- Administer and support VOIP systems, including user provisioning, call routing, troubleshooting, and coordination with service providers.

Data Center & Documentation
- Travel to our Jacksonville-area data center as needed to assist with hardware installations, maintenance, troubleshooting, and related technical tasks.
- Create and maintain technical documentation, runbooks, knowledge base articles, and standard operating procedures.

Required Qualifications
- 3+ years of experience in systems administration, technical support, help desk, or related IT roles.
- Experience administering Microsoft Entra ID and hybrid identity environments.
- Experience managing endpoints through Microsoft Intune.
- Working knowledge of Azure, hosted/cloud infrastructure, and Azure Virtual Desktop (AVD).
- Experience supporting Linux systems.
- Strong troubleshooting skills across operating systems, applications, networking, and hardware.
- Understanding of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.
- Comfortable providing direct end-user support alongside systems administration responsibilities.
- Ability to perform hands-on technical work, including device setup, cabling, and moving IT equipment.
- Reliable transportation and ability to travel locally to a Jacksonville-area data center as needed.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work on-site in Jacksonville Monday through Thursday with remote work on Fridays.

Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
- Experience administering Azure Virtual Desktop or other cloud-hosted infrastructure environments.
- VOIP administration experience.
- Experience supporting network-connected printers, scanners, and multifunction devices.
- Familiarity with data center operations, including rack-and-stack, cabling, and hardware troubleshooting.
- Microsoft Azure certifications (AZ-104, AZ-900, SC-300) or CompTIA Network+.
- Experience with PowerShell, Bash, or other automation/scripting tools.
- Interest in growing into a Senior Systems Administrator or infrastructure-focused technical role.

Why Join Us?
- Hybrid work environment with remote Fridays.
- Broad exposure to modern Microsoft cloud technologies.
- Opportunity to own critical infrastructure and make a direct impact.
- Hands-on role with a mix of cloud administration, networking, and end-user support.
- Growth path into senior infrastructure and systems administration positions.

If you enjoy solving complex technical problems, supporting modern cloud infrastructure, and staying hands-on with technology, we'd love to hear from you.