Workplace Support Ambassador in Auburn Hills, Michigan at Acoufelt LLC

Acoufelt specializes in delivering high-quality soft architectural acoustics solutions tailored to the unique needs of our clients. We work with contractors, ceiling sub-contractors, designers, and architects to provide products that enhance and transform interior workspaces. Our portfolio includes a range of premium soft architectural materials and products designed for commercial projects.

Overview

The Workplace Support Ambassador serves as the first point of contact for employees, visitors, customers, vendors, and business partners. This position creates a welcoming and professional experience while supporting the daily organization of reception, shared spaces, meetings, and workplace activities. The ideal candidate is dependable, polished, service oriented, and comfortable managing multiple priorities in a fast-paced environment.

Essential Duties

• Welcome visitors promptly and professionally, confirm appointments, notify hosts, and provide directions or assistance as needed.
• Answer, screen, and route incoming calls and general inquiries with courtesy and accuracy.
• Maintain the reception area and nearby shared spaces so they remain organized, professional, and guest ready throughout the day.
• Coordinate visitor access, sign in procedures, badges, safety requirements, and other established security protocols.
• Receive, sort, and distribute mail, packages, deliveries, and incoming documents; coordinate outgoing shipments when requested.
• Assist with conference room scheduling, meeting room preparation, catering, beverages, materials, and cleanup.

Secondary Duties

• Monitor breakroom and hospitality supplies; assist with ordering, stocking, and maintaining established workplace standards.
• Support employee meetings, training sessions, quarterly events, executive visits, tours, and other company activities.
• Provide general administrative support, including document preparation, data entry, copying, scanning, filing, and maintaining records.
• Communicate workplace notices, facility concerns, and visitor information to the appropriate team members, escalating issues when necessary.
• Serve as backup support for designated administrative functions and collaborate with other team members to ensure continuous front desk coverage.
• Handle confidential or sensitive information with discretion and sound judgment.

Behavioral Competencies

• Customer Service Orientation — Creates a welcoming, helpful, and positive experience for visitors, employees, and vendors.
• Professionalism — Represents Acoufelt through courteous conduct, appropriate appearance, discretion, and a consistently positive attitude.
• Communication — Communicates clearly, professionally, and confidently in person, by telephone, and in writing.
• Organization and Attention to Detail — Manages multiple priorities, visitor information, schedules, messages, and administrative tasks accurately.
• Initiative and Adaptability — Anticipates needs, takes appropriate action, and adjusts calmly when priorities or circumstances change.
• Technology — Demonstrates confidence and accuracy when using workplace technology, a willingness to learn new systems, and sound judgment when troubleshooting issues.

Qualifications

• High school diploma or equivalent required; additional administrative or customer service training is preferred.
• Previous experience in reception, hospitality, customer service, office administration, or a related role preferred.
• Professional verbal and written communication skills.
• Strong organization, attention to detail, follow through, and time management skills.
• Ability to manage interruptions and changing priorities while maintaining a calm and welcoming presence.
• Proficiency with Microsoft Outlook, Teams, Word, and basic Excel functions preferred.
• Ability to exercise discretion, protect confidential information, and use good judgment.
• Reliable attendance and punctuality are essential due to the front-facing nature of the role.

Physical Requirements

• Ability to work at a computer for extended periods, including frequent typing and use of office software.
• Ability to move throughout the office to coordinate meetings, greet visitors, and support executives.
• Ability to use standard office equipment, including phones, printers, and presentation equipment.
• Ability to occasionally lift and carry office supplies or meeting materials, up to 20 pounds if that reflects the actual role.
• Ability to stand and walk for extended periods when supporting meetings, events, or visitors.
• Ability to occasionally bend or reach to retrieve files, supplies, and meeting materials.

Acoufelt, LLC is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to any legally protected characteristic.

Benefits:

• Competitive compensation and bonuses
• Comprehensive health insurance including a choice of two medical plans, dental, vision, employer paid health savings account, and voluntary accident, hospital, life, critical illness.
• Paid Time Off starting at 15 days with carry over
• Collaborative wellness program
• Paid volunteer time off
• 401k employer match
• Employee Assistance Program
• Rewards and Recognitions