Youth Shelter Supervisor- Crosswalk in Spokane, Washington at Volunteers of America Eastern Washington

At VOA, we believe every young person deserves safety, belonging, and the opportunity to build a brighter future. As the Crosswalk Shelter Supervisor, you'll help lead Spokane's only 24/7 low-barrier emergency shelter for youth ages 13-17. This is more than a supervision role. It is an opportunity to mentor staff, create stability for vulnerable youth, and help shape a safe, welcoming environment where healing and growth can happen every day. If you are a compassionate leader who thrives in a fast-paced environment and believes in meeting youth where they are, we invite you to join a mission-driven team dedicated to Seeing People First and Empowering All to Thrive.

As a key member of the Crosswalk leadership team, you will:

• Lead, coach, and support shelter staff to deliver exceptional youth-centered services.
• Foster a positive team culture grounded in collaboration, accountability, and compassion.
• Oversee evening shelter operations, including staffing, safety, and shift transitions.
• Create a physically and emotionally safe environment for youth experiencing homelessness and crisis.
• Support staff in responding to challenging situations using trauma-informed and youth-centered approaches.
• Ensure shelter operations meet licensing, regulatory, and program standards.
• Review intakes, monitor documentation quality, and uphold mandatory reporting requirements.
• Maintain accurate records, data collection, and reporting for program and funding requirements.
• Participate in audits, inspections, and continuous quality improvement efforts.
• Develop strong partnerships with schools, service providers, community organizations, and other stakeholders.
• Help identify opportunities to enhance services, strengthen team performance, and improve youth outcomes.

You are a relationship-focused leader who can balance compassion with accountability while supporting both youth and staff.

Option 1 - Master's Degree

• Master's degree in Social Work, Counseling, Psychology, Human Services, or a related field
• One (1) year of experience working with adolescents, young adults, or vulnerable populations
• One (1) year of leadership, supervisory, or team coordination experience

Option 2 - Bachelor's Degree

• Bachelor's degree in Social Services, Human Development, Behavioral Science, or a related field
• Two (2) years of experience working with adolescents, young adults, or vulnerable populations
• One (1) year of leadership or supervisory experience

Option 3 - Experience Equivalent

• Five (5) years of full-time experience in behavioral health, housing, youth services, or human services
• Experience providing leadership, supervision, mentoring, or staff development

• Minimum one (1) year of direct supervisory experience
• Strong communication, organizational, and problem-solving skills
• Ability to remain calm and effective during crisis situations
• Commitment to trauma-informed, person-centered, and equitable service delivery
• Ability to build trust with youth, staff, and community partners
• Passion for supporting young people and strengthening the Spokane community

• Primarily evening hours
• At least one weekend shift each week
• Flexibility to support 24/7 operations during staffing shortages, emergencies, or program needs

At VOA, your work matters. Every day, our teams help individuals and families find safety, stability, and hope. We invest in our employees because we know that when our staff thrive, our communities thrive.

• 8 paid holidays plus up to 5 floating holidays
• 100% employer-paid medical, dental, and vision insurance (approximately $12,000-$15,000 annual value)
• Employer-paid life insurance and long-term disability (approximately $1,500-$2,500 annual value)
• Generous PTO, including vacation and sick leave
• 403(b) retirement plan
• Public Service Loan Forgiveness (PSLF) eligible employer
• Ongoing training, leadership development, and professional growth opportunities
• Free electric vehicle charging at our main location

At VOA, we believe that every young person deserves the chance to feel safe, valued, and supported. If you're ready to lead a dedicated team and make a lasting impact in the lives of youth experiencing homelessness, we'd love to hear from you. Seeing People First. Empowering All to Thrive.