Lodge Liaison in Chapel Hill, North Carolina at Digs Dog Care

About Digs Dog Care

Green Beagle Lodge is looking for a Full-Time Lodge Liaison to join our team! This unique role is perfect for someone who enjoys storytelling, taking great photos, writing thoughtful client updates, and helping pet parents feel connected to their dogs while they're away from home.

As our Lodge Liaison, you'll serve as the communication bridge between our Pet Care team and our clients. From capturing adorable moments throughout the day to sending personalized boarding updates and managing our social media presence, you'll play an important role in creating an exceptional client experience.

At Green Beagle Lodge, we believe in building strong teams and a positive company culture to maintain a clean, green, safe, and fun environment for both pets and staff. This position combines customer service, communication, creativity, and animal care into a rewarding role where no two days are the same.

All team members complete a structured orientation and industry-specific training program, followed by hands-on experience designed to build confidence in dog handling, client communication, and company standards.

Green Beagle Lodge is part of Digs Dog Care, a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

Schedule

This is a full-time position requiring flexibility to meet the needs of the business. Candidates should be available to work a combination of weekdays, weekends, and holidays as scheduled.

Responsibilities

• Write personalized daily boarding updates that keep pet parents informed and connected.
• Capture high-quality photos and videos of dogs throughout the day using an iPhone or similar smartphone.
• Select and edit photos for client updates and social media content.
• Create and publish engaging content on Green Beagle Lodge's social media platforms while maintaining our brand voice.
• Respond to assigned client outreach and communication requests.
• Send welcome emails, milestone updates, and follow-up communications as directed.
• Coordinate with the Pet Care team to gather accurate information about each dog's stay.
• Ensure all written communication is professional, friendly, and grammatically accurate.
• Maintain organized communication records and complete daily outreach assignments.
• Assist with special events, promotions, and other client engagement initiatives as needed.

Ideal candidates enjoy both working with people and spending time around dogs. This position requires creativity, strong organizational skills, attention to detail, and the ability to balance multiple priorities in a fast-paced environment.

Qualifications

• Excellent written communication skills with exceptional grammar, spelling, and attention to detail.
• Strong customer service and interpersonal skills.
• Comfortable taking high-quality photos and videos using an iPhone or smartphone.
• Familiarity with social media platforms such as Facebook and Instagram.
• Ability to create engaging, professional content while maintaining a consistent brand voice.
• Organized, dependable, and able to manage multiple deadlines.
• Comfortable handling dogs of all sizes while capturing photos safely.
• Basic knowledge of photography composition is a plus.
• Passion for dogs and creating memorable client experiences!

What to Expect When Applying

• An in-person interview to meet the manager and tour the facility.
• A brief writing exercise and/or photo sample may be requested as part of the interview process.
• An offer letter detailing position, compensation, and employment terms.
• Orientation and training covering company policies, dog body language, communication standards, and social media expectations.
• Hands-on training alongside our teams.

Fast Facts About this Location:

• Our Chapel Hill location opened in the summer of 2014.
• Our second facility is located in Pittsboro, NC.
• Every dog completes a comprehensive assessment before joining our Lodge family to ensure they thrive in an off-leash environment.
• We maintain a 10:1 dog-to-staff ratio to promote safety and fun.
• We are committed to providing an exceptional experience for every pet and every client.

Green Beagle Lodge is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full-time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.