Central Operations Support Executive (PwD) in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Central Operations Support Executive (PwD) based in India.

This role offers the opportunity to support large-scale operations by ensuring smooth coordination between teams, sellers, and operational stakeholders.
You will monitor performance metrics, identify operational challenges, and help improve processes that enhance customer and seller experiences.
The position combines operational support, data analysis, stakeholder coordination, and process improvement.
You will play a key role in maintaining service quality through proactive monitoring, communication, and execution support.
The ideal candidate is detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment.
This is a work-from-home opportunity designed for individuals who enjoy problem-solving, ownership, and operational excellence.

As a Central Operations Support Executive, you will support daily operations by monitoring performance, coordinating with stakeholders, and ensuring efficient execution of processes. You will act as a key connection point between field teams, sellers, and internal departments while identifying opportunities to improve operational effectiveness.

• Remotely monitor the performance and functioning of assigned sites through outbound calls, emails, and coordination with field teams.
• Coordinate between sellers, field executives, and internal or external stakeholders to ensure timely operational execution.
• Support sellers by providing guidance, training, and ensuring adherence to established processes and operational standards.
• Monitor daily performance metrics and identify trends, issues, or disruptions requiring attention.
• Analyze operational data and recommend improvements to enhance seller experience and efficiency.
• Develop and implement standard operating procedures (SOPs) to improve consistency and scalability.
• Support the rollout of new processes, features, and operational initiatives.
• Manage communication across multiple teams to resolve operational challenges effectively.
• Contribute to maintaining quality standards across voice and non-voice operational channels.
• Be available to work weekends and rotational shifts as required.

The ideal candidate is a proactive and analytical professional with strong ownership skills and the ability to manage operational activities in a dynamic environment. You should have good communication abilities, attention to detail, and an interest in using data to improve processes and customer experiences.

• 6 months to 2 years of experience in operations support, customer operations, or a related role.
• Bachelor’s degree in a quantitative or technical field such as Computer Science, Engineering, Statistics, or a related discipline.
• Strong ability to analyze data, identify patterns, and recognize operational issues.
• Detail-oriented mindset with the ability to understand the impact of process changes.
• Strong ownership mentality and willingness to take responsibility for operational outcomes.
• Good communication and stakeholder management skills.
• Experience working with Excel for reporting and analysis.
• Basic knowledge of SQL.
• Ability to work independently in a remote environment.
• Flexibility to work weekends and shifts based on business requirements.

• Work-from-home opportunity.
• Competitive salary range of INR 3–4 LPA.
• Opportunity to gain experience in large-scale operations and process management.
• Exposure to data-driven decision-making and operational improvement initiatives.
• Opportunity to work with cross-functional teams and develop stakeholder management skills.
• Inclusive opportunity supporting professionals with disabilities.
• Experience in a fast-paced environment with opportunities for learning and growth.