Event Manager in Charlotte, North Carolina at StepStone Hospitality Inc.

The Event Manager is the primary liaison between the client and the hotel once a group, meeting, wedding, banquet, or special event has been booked.

· Assisting in Managing Meetings and Special Events Operations and Budgets

· Researches and analyzes new products, pricing and services of competition.

· Assists in apprising property of all groups that will impact property operations.

· Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.

· Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards

· Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

· Creates opportunities to upsell during event planning.

· Assists in managing department controllable expenses to achieve or exceed budgeted goals.

· Ensuring Exceptional Customer Service

· Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

· Sets a positive example for guest relations.

· Interacts with guests to obtain feedback on product quality and service levels.

· Responds to and handles guest problems and complaints.

· Empowers employees to provide excellent customer service.

· Ensures employees understand expectations and parameters.

· Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.