Key Accounts Manager- Indianapolis, Indiana at FM Facilities Management – Indianapolis, Indiana

FM, Facilities Management is looking for an enthusiastic and highly motivated Key Accounts Manager! The Key Accounts Manager is a vital position that provides support to our customers, service technicians and branch offices nationwide. This is a high energy and fast paced position that requires an individual who has a strong background in customer service and client management.

Benefits include:

• Medical, vision, and dental insurance and short-term disability plans
• Company paid long term disability and life insurance
• Paid time off and paid holidays
• 401(k) retirement savings plan WITH Company MATCH and immediate VESTING

Responsibilities:

• Serve as the account manager and advocate for assigned national customer accounts.
• Serve as a liaison between national customer accounts and Tech 24 internal teams.
• Be the primary point of contact and build long-term relationships with key accounts and service partners.
• Assist and support internal and external customers through email and phone.
• Monitor, create and dispatch service calls to service partners.
• Review, approve and submit quotes to customers from branches.
• Review, approve and submit invoices for service partners to accounting on a timely basis.
• Conduct routine conference calls and/or meetings with key accounts to review account status.
• Responsible for working with Sales to onboard new clients.
• Negotiate and establish pricing for service partners.
• Coordinate and execute routine planned maintenance based on customer requirements.
• Maintain client satisfaction by delivering exceptional support and service on a daily basis.
• Provide on-call support for evenings and weekends for key accounts.
• Manage special customer projects as needed.
• Observe all company procedures and safety rules.

Requirements:

• 3-5 years in client managment
• Excellent customer service and problem-solving skills
• Excellent verbal and written communication skills
• Excellent listening, negotiation, and presentation skills
• Excellent computer skills with proficiency in Word and Excel and the ability to adapt quickly to custom software
• Ability to work in a fast-moving enviroment
• Self-motivated, energetic and team oriented a must
• Ability to multi-task and adapt to changes quickly
• Dispatching experience is a plus

FM is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

For more information about FM, Tech24 and our career opportunities visit https://www.mytech24.com/careers/