Patient Services Associate -- Flushing at Metro Healthcare Management – Queens, New York

We are seeking bilingual (Korean and English) receptionists/operators for our Flushing location. The ideal candidates can work quickly and juggle multiple tasks, but still be able to provide compassionate patient service. Metro Dermatology of NY PC is a high-volume dermatology and aesthetics practice that serves diverse communities in the Bronx, Flushing, Elmhurst, and Glen Oaks,NY, as well as Fort Lee, NJ. Office hours are 8 am to 6 pm Monday to Friday, and Saturdays from 9 am to 1 pm. Employees work 34-40 hours/week and are expected to work at least one Saturday/month. Overtime is paid for work over 40 hours in a given week. Benefits for full time staff include partially subsidized health insurance, vision, and dental coverage, 401k or Roth retirement plan after meeting eligibility requirements,

Job requirements:

• REQUIRED: High school diploma/GED
• REQUIRED: Fluency in Korean and English.
• REQUIRED: US Work Authorization
• PREFERRED: Prior work experience in a medical office, or in the medical field
• PREFERRED: Prior experience with EHR or EMR sytems
• Prior customer service experience preferred
• Must be able to handle a fast-paced environment and prioritize tasks
• Must have excellent communication, problem solving, and customer service skills
• Familiarity with Microsoft Office software (Word, Excel) a plus
• STRONGLY RECOMMEND THAT CANDIDATE BE FULLY VACCINATED AGAINST COVID-19, INCLUDING BOOSTERS if eligible

Job responsibilities:

• Open and/or close the office (depending on schedule) -- gates, computers, lights, etc.
• Greet patients upon arrival, sign them in, obtain and verify insurance information, and any other information
• Maintain front desk and reception area
• Provide patients with intake and new patient forms, and necessary office policies and legal documents
• Process co-payments for insured and payments for uninsured (self-pay) patients
• Process patient records, scan documents, update billing records
• Schedule new and follow-up appointments based on provider availability
• Confirm appointments for new and follow-up patients
• Answer multi-line phones and handle or re-direct the caller as needed