Manager Outpatient Therapy Services at Portland, OR (Waterfront) – Portland, Oregon

Customer Service:

• Maintains high quality customer service to both external customers (patient, referring providers, insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry
• Ensures prompt and professional communication efforts, crisis management and conflict resolution skills
• Facilitates positive intra-organizational relationships through joint projects
• Responds pro-actively in standard complaint processing
• Demonstrates flexibility through patient care coverage in departmental service needs

Personnel Management

• Directs supervision of all therapists. Interviews, hires, orients, and trains employees under own supervision
• Coordinates with Human Resources for recruitment and required processing of position changes
• Communicates performance expectations, develops work plans and takes disciplinary actions for performance issues
• Monitors successful completion of competencies, proposes salary increases, assigns and approves work
• Prepares and communicates productivity documents to department director. Problem solves and provides follow up to improve variances
• Assists employees with problem identification and resolution
• Builds and supports staff engagement

Finance and Budget:

• Prepares & monitors budgets
• Maintains equipment and space inventories
• Maintains working knowledge of rehab specific billing processes, coordinating changes to ensure appropriate patient and payer billing

Clinical Applications

• Monitors scheduling, patient volume and flow and patient provider’s time utilization
• Investigates patient and provider complaints
• Demonstrates knowledge of national and state practice acts and Oregon Administrative Rules
• Provides direct clinical evaluation and treatment services up to eight (8) hours each week, as needed and in alignment with the individual’s goals
• Exhibits clear understanding of Medicare guidelines for therapy services
• Demonstrates continuing education in personnel management and appropriate clinical skills.

Other Duties as Assigned

Job Related Knowledge, Skills and Abilities (Competencies):

• Experience in the management of therapy staff including training, promoting and disciplining;
• Excellent interpersonal and written communication skills;
• Strong skills in problem solving, prioritization, decision making and time management;
• Understanding of therapy team dynamics and ability to positively impact the work environment;
• Adept with computer applications

• Experience in a union environment