Inside Sales Representative in Las Colinas, Texas at Cima Senior Living

CIMA Senior Living is dedicated to providing exceptional senior living experiences through compassionate care, personalized services, and welcoming communities. Our mission is to create environments where residents feel valued, supported, and empowered to enjoy a fulfilling quality of life.

Through a commitment to excellence, resident-centered care, and strong community relationships, CIMA Senior Living strives to make a positive difference in the lives of residents, their families, and our team members.

About The Role

As an Inside Sales Representative in our Sales and Marketing department, you will be a key driver of revenue growth by engaging prospective and existing customers over phone, email, and digital channels. This hourly, full-time position is focused on building strong relationships, understanding customer needs, and presenting solutions that align with their business goals. Drawing on at least 2 years of sales experience, you will manage a robust pipeline, follow a structured sales process, and collaborate closely with marketing and account management teams to convert qualified leads into long-term customers. This role is ideal for someone who is motivated by targets, enjoys consultative selling, and communicates clearly and confidently in English.

What You'll Do

• Manage inbound and outbound sales activities via phone, email, and online meetings to drive new customer acquisition and revenue growth.
• Qualify leads generated through marketing campaigns, events, and referrals, and convert them into opportunities and closed sales.
• Conduct needs assessments with prospects to understand their challenges and recommend appropriate products or services.
• Deliver compelling product presentations and value-based sales pitches tailored to the prospect’s industry, size, and objectives.
• Maintain an organized and up-to-date sales pipeline using CRM tools, ensuring accurate data entry, forecasting, and activity tracking.
• Follow a structured sales process from initial contact through proposal, negotiation, and closing, while meeting or exceeding sales targets.
• Collaborate with the Marketing team to provide feedback on lead quality, campaign effectiveness, and customer messaging.
• Coordinate with Account Management and Customer Success teams to ensure smooth handoff and an excellent post-sale customer experience.
• Respond promptly to customer inquiries, objections, and competitive questions, providing clear, professional, and persuasive information.
• Monitor market trends and competitor offerings to effectively position our solutions and identify new business opportunities.
• Prepare and send quotes, proposals, and contracts, ensuring all documentation is accurate and aligned with company policies.
• Participate in regular sales meetings, trainings, and performance reviews to continuously develop product knowledge and selling skills.
• Adhere to all company procedures, including compliance, data privacy, and ethical sales practices.

Qualifications

• Minimum of 2 years of experience in inside sales, telesales, or a similar phone-based sales role.
• Proven track record of meeting or exceeding individual sales quotas and performance targets.
• Strong verbal and written communication skills in English, with the ability to build rapport and influence decision-makers.
• Experience working with CRM software (e.g., Salesforce, HubSpot, or similar) to manage leads, opportunities, and activities.
• Demonstrated ability to conduct consultative sales conversations, uncover needs, and articulate clear value propositions.
• Comfortable making a high volume of calls and managing multiple prospects and tasks in a fast-paced environment.
• Solid organizational and time-management skills, with attention to detail and accuracy in documentation.
• Basic proficiency with common business tools such as email, spreadsheets, and online meeting platforms.
• Ability to work independently while collaborating effectively with cross-functional teams in Sales and Marketing.
• Willingness to work in an hourly, full-time position with schedule flexibility as needed to support business needs.
• High level of professionalism, integrity, and customer focus in all interactions.
• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred, or equivalent practical experience.