Front Desk in Peoria, Arizona at Mountain View Headache and Spine Institute PLLC
Job Description
Job Description
Job SummaryJob Title: Front Office Coordinator
Department: Front Office
Reports to: Front Office Lead & DOO
Location: Peoria Office
The Front Office Coordinator supports the daily administrative and patient-service functions of a busy pain management clinic. This position serves as an important point of contact for patients, referring providers, insurance companies, and other healthcare organizations.
The ideal candidate is professional, organized, dependable, and comfortable managing multiple priorities in a fast-paced medical office.
This position is based on-site at the Peoria office. Management determines the work schedule based on clinic needs, staffing levels, patient volume, and training requirements.
Travel to all three MVHSI clinic locations (Mesa, Peoria, and Union Hills) is required based on clinic needs.
Supervisory ResponsibilitiesDuties/Responsibilities- None
- Answer incoming telephone calls promptly and professionally.
- Assist patients with questions and route clinical concerns to the appropriate team member.
- Schedule, reschedule, and cancel patient appointments according to clinic guidelines.
- Maintain accurate patient demographic, insurance, and appointment information in patient’s chart.
- Verify insurance eligibility, benefits, and coverage before scheduled appointments.
- Identify and request required insurance authorizations and patient referrals and follow up as needed.
- Process incoming patient referrals and ensure all required documentation is received.
- Complete appointment recall activities for patients who are due or overdue for follow-up care.
- Make appointment confirmation calls and assist with filling open appointment times when cancellations occur.
- Communicate professionally with patients, providers, insurance representatives, and referring offices.
Required Skills/Abilities- Monitor assigned work queues, messages, faxes, and electronic communications.
- Maintain patient confidentiality and comply with HIPAA, privacy, and information-security requirements.
- Assist with additional front-office and administrative responsibilities based on clinic needs.
- Perform other duties as assigned by management.
- Remain active, accessible, and responsive during scheduled working hours through Microsoft Teams chats, email, and telephone.
Preferred Experience- Excellent telephone etiquette and customer-service skills.
- Ability to adapt to changing schedules, priorities, and clinic needs.
- Professional and compassionate approach when assisting patients.
- Ability to meet productivity, attendance, communication, and performance expectations in an on-site clinic setting.
- Must be able to pass a background check and drug screening.
- Must be able to travel to all 3 clinic locations based on clinic needs.
Education- Two years medical front-office, patient-scheduling, or healthcare administrative experience
- Spanish speaking strongly preferred.
- Experience with insurance verification, referrals, and medical records is strongly preferred.
- Knowledge of medical terminology and healthcare-office procedures preferred.
- Experience working in pain management, orthopedics, neurology, or a specialty medical practice is a plus.
- Experience using an electronic medical record or practice-management system preferred.
- Basic proficiency with Microsoft Office, email, and excel
- Ability to maintain patient confidentiality and handle sensitive information appropriately.
Physical Requirements- High school diploma or equivalent required.
This position regularly requires sitting, speaking, hearing, typing, and working at a computer for extended periods. The employee may occasionally be required to stand, walk, reach, bend, and lift or move office materials weighing up to 20 pounds.
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