Assistant Referral & Imaging Manager in Vero Beach, Florida at Whole Family Health Center Inc

Whole Family Health Center | Florida's Treasure Coast

Full-Time | Hourly, Non-Exempt | Multiple Clinic Locations

At Whole Family Health Center, we believe that quality healthcare goes beyond the exam room. Every referral, diagnostic appointment, and coordinated service helps patients receive the care they need.

We're looking for an organized, motivated, and patient-focused Assistant Referral & Imaging Manager to help lead our Referral & Imaging Services team.

If you have experience in healthcare operations, enjoy supporting and developing others, and are passionate about improving the patient experience, we'd love to hear from you!

Lead & Support Your Team

• Provide daily supervision and guidance to Referral, Imaging, DME, and Home Health Coordinators.

• Support employee onboarding, training, coaching, and performance evaluations.

• Assist with staff scheduling, coverage, and team development.

• Foster a collaborative, accountable, and positive work environment.

Keep Patient Care Moving

• Oversee daily referral, diagnostic imaging, prior authorization, DME, and home health workflows.

• Monitor work queues and turnaround times to prevent delays in patient care.

• Identify workflow challenges and implement practical improvements.

• Coordinate with healthcare providers, insurance carriers, patients, and external partners.

Drive Quality & Operational Excellence

• Ensure accurate documentation and compliance with payer requirements.

• Monitor referral completion, follow-up activities, and electronic health record accuracy.

• Support HEDIS, UDS, quality reporting, and departmental audits.

• Track productivity and performance metrics to identify opportunities for improvement.

• Assist with process improvements and departmental initiatives.

Required Qualifications

• High school diploma or GED.

• 3–5 years of experience in a medical office, referral coordination, imaging coordination, or healthcare operations.

• Strong organizational, communication, and problem-solving skills.

• Proficiency with electronic health records and Microsoft Office.

• Ability to manage competing priorities while maintaining accuracy and professionalism.

• Ability to meet Level 2 background screening requirements.

Preferred Qualifications

• Associate's or bachelor's degree in Healthcare Administration, Nursing, or a related field.

• Previous supervisory or team lead experience.

• Experience with insurance authorizations, specialty referrals, or diagnostic scheduling.

• Knowledge of DME and home health coordination.

• Bilingual English/Spanish or Creole skills.

At Whole Family Health Center, we believe that taking care of our employees is just as important as taking care of our patients.

Eligible employees can enjoy the following benefits after completing their first 90 days of employment:

• Medical Insurance: Comprehensive healthcare coverage through UnitedHealthcare.

• Dental Insurance: Employee-only coverage at no cost, with dependent coverage options.

• Life Insurance & AD&D: Employer-provided coverage for additional peace of mind.

• Short-Term & Long-Term Disability: Income protection benefits, subject to plan eligibility and enrollment.

• Voluntary Benefits: Additional accident and hospital indemnity coverage through AFLAC.

• Paid Time Off: Vacation and sick time accrual, personal time, and paid holidays in accordance with company policy.

• Employee Assistance Program (EAP): Confidential resources to support personal and professional well-being.

• Employee Wellness Programs: Access to wellness resources and programs through UnitedHealthcare.

Plan for Your Future!

• 403(b) Retirement Plan: Automatic enrollment at 3% upon hire, with an employer match of up to 5% after 90 days of employment, subject to plan terms.

Benefit eligibility, enrollment requirements, coverage effective dates, and plan provisions apply.

You're someone who takes initiative, supports your team, communicates effectively, and understands that behind every referral is a patient waiting for care.

You can balance operational priorities with compassion, accountability, and attention to detail.

This position supports operations across Whole Family Health Center locations and may require occasional travel between clinics. Responsibilities involve prolonged computer use, frequent communication, and occasional lifting of up to 15 pounds.

Be part of a nonprofit healthcare organization dedicated to providing compassionate, accessible, and high-quality care to individuals and families throughout Florida's Treasure Coast.

Ready to make an impact? Apply today!

Whole Family Health Center is an Equal Opportunity Employer.