Manager, Project Management in Eden Prairie, Minnesota at TCP Reliable Manufacturing Inc
Job Description
WHO WE ARE:
DDL, Inc. is a third-party testing facility dedicated to helping medical device and pharmaceutical companies across the globe bring products to market. For over 30 years, DDL has provided extraordinary customer service and specialized testing expertise to the medical device, pharmaceutical, and consumer goods industries for our clients’ safety and efficacy testing. We help save lives by providing the highest standards for package, product and material, and Container Closure Integrity testing.
HOW YOU WILL CONTRIBUTE (Overview & Key Responsibilities):
The Manager of Project Management is responsible for leading the project management process and team within a regulated testing environment. This role provides leadership, coaching, and oversight to Project Managers and ensures customer and internal projects are planned, coordinated, and executed in alignment with business objectives, customer commitments, GMP requirements, quality standards, and operational capacity. The Manager of Project Management oversees project governance, portfolio visibility, resource planning, customer escalation, budget and timeline performance, process improvement, and cross-functional alignment across Business Development, laboratory operations, technical leads, Quality, Sample Administration, and other key stakeholders.
- Own day-to-day implementation, enforcement, coaching, and maintenance of Project Management processes and owns customer escalation support
- Lead, manage, coach, and develop the Project Management team to support consistent, compliant, and customer-focused project execution.
- Provide oversight of customer and internal project portfolios, ensuring appropriate prioritization, planning, tracking, reporting, and escalation of project risks, delays, scope changes, and resource constraints.
- Establish and maintain project management processes, tools, templates, standards, and best practices to drive consistency across project intake, handoff, execution, reporting, and closure.
- Partner with Business Development and Lab Operations to support project intake, customer discussions, scope clarification, quoting alignment, and effective transition from opportunity to awarded project.
- Ensure Project Managers serve as effective customer contacts and provide timely communication regarding project scope, timelines, deliverables, status, risks, changes, and issue resolution.
- Collaborate with laboratory operations, technical leads, Quality, Sample Administration, and other cross-functional stakeholders to align project plans with operational capacity, testing schedules, sample coordination, stability study requirements, and customer expectations.
- Monitor project performance against approved timelines, budgets, quotes, deliverables, and service commitments; identify trends and escalate concerns to leadership as appropriate.
- Oversee project-related customer escalations and support resolution of complex issues involving scope, schedule, quality, budget, documentation, deviations, discrepancies, or non-compliance events.
- Partner with Quality and operational teams to ensure project activities are conducted in accordance with applicable GMP requirements, quality systems, documentation practices, and regulatory expectations.
- Support forecasting, workload planning, capacity discussions, and operational decision-making by maintaining clear portfolio visibility and accurate project status information.
- Facilitate project governance meetings, cross-functional status reviews, and leadership updates to ensure alignment on priorities, risks, action items, and key decisions.
- Define, monitor, and report key performance indicators for the project management function, including timeline adherence, budget performance, customer communication, escalation trends, and process effectiveness.
- Drive continuous improvement initiatives to enhance project execution, customer experience, team efficiency, and cross-functional collaboration.
- Support hiring, onboarding, training, performance management, goal setting, and professional development for Project Management team members.
- Promote a culture of accountability, collaboration, compliance, transparency, and proactive communication across the Project Management team and project stakeholders.
- Maintain working knowledge of applicable ISO 17025 requirements and relevant portions of 21 CFR Parts 211 and 820.
- Perform other duties as assigned based on business needs.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
- Bachelor’s degree in Chemistry, Biology, Engineering, Pharmaceutical Sciences, Life Sciences, Business, Project Management, or a related field required.
- Advanced degree in a scientific, technical, business, or related discipline preferred.
- Minimum of 7 years of experience managing projects in a pharmaceutical, biotechnology, medical device, contract testing, regulated laboratory, or related GMP-regulated environment.
- Minimum of 3 years of experience leading, supervising, mentoring, or managing project management professionals or cross-functional project teams
- Microsoft Office, LIMS, QMS System
WHAT WILL SET YOU APART (Competencies Required):
- Demonstrated experience managing complex customer-facing projects, project portfolios, timelines, budgets, deliverables, risks, escalations, and stakeholder communications.
- Strong working knowledge of GMP expectations, regulated laboratory operations, quality systems, documentation practices, deviations, discrepancies, and compliance-driven project execution.
- Experience working cross-functionally with laboratory operations, Quality, technical teams, Business Development, Sales, Sample Administration, customers, and senior leadership.
- Proven ability to establish project management processes, governance practices, reporting standards, and continuous improvement initiatives.
- Experience supporting operational forecasting, resource planning, capacity discussions, customer escalation management, and performance metric reporting.
- Knowledge of pharmaceutical products, medical devices, combination products, stability programs, analytical testing, microbiology testing, and/or contract laboratory services preferred.
- Project Management Professional certification, formal project management training, or similar professional credential preferred.
- Strong leadership, coaching, communication, organization, problem-solving, decision-making, and conflict-resolution skills.
- Ability to influence cross-functional teams, manage competing priorities, communicate effectively with customers and senior stakeholders, and drive accountability in a fast-paced regulated environment.
WHY JOIN US:
If you’re a team player who is looking for a sense of accomplishment, the opportunity to grow both personally and professionally, and a place to call home, then DDL is the place for you! At DDL, Inc., we strive to offer a competitive salary along with a comprehensive benefits package that helps you and your family maintain health and well-being -both physically and financially. Our comprehensive benefits package includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
- Basic Life and AD&D / Voluntary Life and AD&D
- Short-Term Disability
- Long-Term Disability
- Pet Insurance
- Commuter Transit Benefits
- 401(k) Retirement Plan w/Safe Harbor Employer Contribution
- Paid Holidays
- PTO
It is DDL’s policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.
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