Outreach / Enrollment Specialist in Harrisburg, Pennsylvania at Hamilton Health Center Inc

The Outreach and Enrollment Specialist provides client-centered outreach and enrollment services to individuals living with HIV under the Ryan White Part B and Part C programs. This role supports access to care, service retention, and community engagement through eligibility assistance, outreach activities, and program coordination, while ensuring compliance with program and regulatory requirements.

ESSENTIAL FUNCTIONS:· Provides outreach and enrollment services to individuals living with HIV under Ryan White Part B and Part C programs.· Assesses client health and social service needs to support access to core medical and support services.· Assists clients in determining eligibility for public and private programs and facilitates enrollment processes.· Supports client retention in care through ongoing engagement and follow-up activities.· Represents the program at community events, meetings, and outreach initiatives.· Provides risk reduction education and conducts rapid HIV testing in community settings where high-risk populations may be identified.· Completes case management intake for all incoming clients.· Manages the program’s on-site hygiene pantry.· Coordinates the Consumer Advisory Board, patient support groups, and client satisfaction survey processes.· Maintains compliance with all documentation, reporting, and regulatory requirements.· Enters all required documentation accurately and efficiently into appropriate electronic systems.· Collaborates with interdisciplinary teams to support a patient-centered approach to improving health outcomes.· Conducts rapid HIV testing in both office and community-based settings.· Completes and maintains required continuing education in accordance with program regulations.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS:· Knowledge of customer service principles with demonstrated experience in public-facing roles.· Ability to communicate clearly and effectively in both individual and group settings.· Proficiency in data entry and ability to learn program-specific systems and databases.· Strong interpersonal and communication skills with the ability to engage individuals from diverse backgrounds.· Demonstrated cultural humility and understanding of diverse populations and health disparities.· Ability to work collaboratively with clinical teams, leadership, and community partners.· Strong organizational skills with attention to detail and compliance requirements.
MINIMUM EDUCATION & EXPERIENCE· High school diploma or equivalent required.· Minimum of one (1) year of experience in a public-facing or customer service role.· Valid driver’s license with the ability to travel throughout the service area.
PREFERRED QUALIFICATIONS:· Two (2) years of experience in outreach, community education, or related activities.· Experience planning and coordinating client events, activities, or support groups.· Experience working with individuals living with HIV and conducting rapid HIV testing in community settings.· Knowledge of community resources in Harrisburg and surrounding areas.· Bilingual (Spanish) preferred.
EQUAL OPPORTUNITY EMPLOYER:Hamilton Health Clinic is an equal opportunity employer. We are committed to providing an inclusive and diverse work environment where all employees are valued, respected, and have the opportunity to succeed. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, or any other protected status. All employment decisions are based on qualifications, merit, and business needs. LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with co-workers, internal and external customers, and outside contractors and vendors.
MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING SKILLSAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS/MOTOR COORDINATIONRequires hand-eye coordination; finger dexterity, and a combination of sitting, standing, climbing, stooping, balancing, kneeling, reaching, carrying, pushing, pulling, lifting (up to 15 pounds). Must be able to write, type, use telephone and computer systems, and other office equipment. May require sitting or standing for long periods of time.
WORK ENVIRONMENTExposure to routine medical office/health clinic conditions as well as adverse environmental conditions such as dust, temperature and noise extremes, etc. May be exposed to infectious or contagious disease.
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.