Quality Assurance Manager in Morrisville, Vermont at Manufacturing Solutions Inc

As the Quality Assurance Manager at MSI, you will lead the maintenance, continuous improvement, and overall integrity of our Quality Management System (QMS) in alignment with ISO 9001 standards. You will serve as the primary bridge between our internal teams, production floor, CMOs, and customers—ensuring that all products meet rigorous quality standards, customer expectations, and efficiency goals.

• QMS Leadership & ISO Compliance: Oversee the operation and maintenance of MSI’s QMS, ensuring strict adherence to current ISO 9001 standards. Act as the primary facilitator for ISO Certification, surveillance audits, factory inspections, and customer audits.

• Internal & External Auditing: Manage the company’s internal auditing system (including developing audit plans, selecting and training auditors) and coordinate/conduct supplier audits as needed.

• Corrective Actions & Continuous Improvement: Partner with production managers and CMOs to drive Corrective Action Requests (CARs), perform root-cause analyses, and manage quality improvement initiatives utilizing PDCA (Plan-Do-Check-Act) and Lean manufacturing principles.

• Customer Relations & Liaison: Act as the primary point of contact between internal teams and external customers to establish, track, and meet performance metrics and product requirements. Regularly meet with clients to align with changing needs.

• Document Control & Training: Manage the quality document library in compliance with MSI information control procedures. Design, produce, and implement company-wide ISO and quality training programs.

• Floor Operations & Quality Control: Proactively tour the production floor to ensure quality standards are met, track and reduce internal production damage, maintain 5S standards within the quality department, and collaborate on staff training.

• Administrative & Project Management: Manage quality projects within approved budgets and timelines, analyze department payroll expenses to maximize productivity, and ensure adequate supplies are maintained.

• Industry Knowledge: In-depth, current knowledge of ISO 9001 standards and the ability to clearly communicate them across all organizational levels. Working knowledge of LEAN manufacturing principles and PDCA cycle standards.

• Core Competencies: Proven ability to perform root-cause analyses, track and reduce internal production damage, and successfully facilitate annual ISO audits and supplier evaluations.

• Project & Financial Management: Demonstrated ability to manage projects within agreed budgets and schedules, alongside experience analyzing payroll expenses for department productivity.

• Communication & Interpersonal Skills: Exceptional communication skills to articulate customer requirements, coordinate corrective action processes, and interact professionally with co-workers, management, and clients.

• Professional Attributes: Flexibility to meet operational demands, adherence to company attendance policies, and a strong commitment to modeling MSI’s core values.