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Customer Service Representative in Rushville, Indiana at Rush Memorial Hospital

Rush Memorial Hospital
Rushville, Indiana, 46173, United States
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Job Description

  • JOB SUMMARY
    • The Customer Service Representative (CSR) is an important position as it initiates the entire patient experience. CSR facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system. The CSR must be extremely friendly and customer service focused. Attention to detail and great customer service skills are essential in this position.
    • The CSR is also responsible for managing phone calls. Schedules patient appointments and directs patients appropriately to the correct departments.
    • This is a dynamic position that will allow the CSR to assist patients in many different ways and by utilizing many personal and professional skills.
  • MINIMUM QUALIFICATIONS
    • Knowledge & Experience
      • Skills-
        • Ability to prioritize, good communication and interpersonal skills, maintain composure in all situations, possess professional demeanor, able to adjust to change, ability to problem solve and work independently and ability to work under stressful conditions, ability to remain focused and attention to detail.
      • Knowledge-
        • Computer systems, typing, public relations, basic office clerical duties.
      • Education-
        • High school diploma required and/or enrolled in an accredited nursing program
      • Experience-

    • Authority and Accountability
      • Is accountable for facilitating the patient’s access into the hospital in a professional manner
      • Promotes good public relations through contact with patients, visitors, vendors and fellow employees and other phone contacts.
      • Must preserve the confidentiality of patient and hospital information.

    • Aptitudes
      • Must be able to prioritize, utilize critical thinking, and adjust to change.
      • Must be able to reason and use logical problem-solving skills.
      • Performs duties that require some latitude for independent judgment and initiative in handling situations out of the ordinary.

Job Location

Rushville, Indiana, 46173, United States

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