Technical Services Supervisor in Lincoln, Nebraska at Bryan Health

GENERAL SUMMARY:

Responsible for delivering secure and supported end user computing (EUC) solutions to internal and external customers. Assists in managing the EUC support structure ensuring that the Technical Service Analyst (TSA) team follows established processes and procedures. Assists the IT Technical Manager in the hiring and management of TSA staff.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Responsible for assisting IT Technical Manager with the fiscal administration and operational management of all End User Devices and personnel; assists in formulating and managing the TSA expense and capital budgets with the IT Technical Manager.

3. *Makes recommendations for new EUC equipment and services to purchase and works with various vendors for procurement.

4. *Interfaces with vendors to execute equipment orders, upgrades, service plan changes, status inquiries, hardware updates, and escalating issues.

5. *Ensures appropriate training and problem-solving sessions are provided regarding system functionality.

6. *Writes and reviews system documentation to describe processes; writes technical procedures and creates other user specific training materials and references to ensure users have training to use mobile devices effectively.

7. *Develops and ensures area orientation and training for staff; assesses, recommends, and coordinates staff development needs.

8. *Maintains the operational appropriateness of EUC devices to meet operational objectives and the strategic goals of Bryan Health System and related entities.

9. *Evaluates current procedures and practices for accomplishing department objectives; develops and implements improved/revised procedures and practices.

10. *Maintains an accurate device lifecycle inventory for all EUC devices.

11. *Ensures EUC team follows the Asset Management guidelines and procedure established for the EUC devices.

12. *Ensure continuous EUC device support and end user support capabilities through research and development.

13. *Maintains current area policy and procedure manual; ensures staff knowledge of procedures and practices.

14. *Coordinates departmental functions across Bryan Health departments and outside resources.

15. *Guides administration of EUC systems within Bryan Health and ensures 24/7 support.

EDUCATION AND EXPERIENCE:

Associate degree in Information Technology, Health, Business Administration or Management required. Minimum of seven (7) years of experience in the analysis, design, implementation, support, and maintenance of computer systems required.

OTHER CREDENTIALS / CERTIFICATIONS:

Valid State of Nebraska driver’s license required. Verification and maintenance of responsible driving record per facility standards required.

Must have internet connectivity off-premises in order to respond to work requests when necessary.

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) – Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Some travel is required for this position.